Customer Service M-F
Company: Five Star Call Centers
Location: Shreveport
Posted on: May 9, 2024
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Job Description:
Music lovers keep reading! We're hiring customer service agents
to support J.W. Pepper, the largest US sheet music and accessory
retailer. You will help bands, choirs, and orchestras build
upcoming concerts in schools, churches, and community groups. Join
us and help keep our communities filled with song as you support
customers who appreciate a helpful attitude and enthusiasm for
music. You will support them on the phone and through email and
chat.Qualifications1 year of customer service or customer support
experience1 year of previous call center or office background
experience requiredA high school diploma or GED is
preferredTechnical savvy (able to toggle between multiple browsers
& systems using dual monitors)Previous experience using Outlook,
Word & Excel preferredKnowledge of CRM systems a plusPrevious
remote work from home experience a plusQuick learner and able to
work independentlyType 35 words per minute accuratelyStrong phone
and verbal communication skills along with active listeningMust be
at least 18 years of ageA background check and drug screen
applicable with state and federal laws is requiredMust be able to
speak, read, write and understand EnglishResponsibilitiesIn this
role, youll take the lead in addressing customer questions and
concerns on all products and services through communication
channels such as phone, email and chatManage large amounts of
inbound calls in a timely mannerAble to work without a script and
maintain call controlIdentify customers' needs, clarify
information, research and provide solutions and/or
alternativesAccess company and client resources provided to
accurately handle the callIdentify upsell/cross-sell
opportunitiesActively participate in efforts to support customer
satisfaction and maintain qualitySkillfully change from one task to
another without loss of efficiency or composureAbility to
multi-task using multiple system pending the clients working
environmentSuccessfully complete all training sessionsEffectively
communicate with patience and understandingRemain positive and
professional in all customer interactionsBe available at your desk,
maintaining punctuality and attendance at all scheduled timesApply
personal ethics, honesty, initiative, flexibility, responsibility
and confidentiality in all areasFlexibility to cross train as
requestedMaintain the utmost confidentiality and security as it
pertains to Five Star Call Centers policiesPerform other duties as
assigned**Note: Management reserves the right to assign or reassign
functions and responsibilities to this job description at any
time.Required Skills/AbilitiesStrong phone and verbal communication
skills along with active listeningCustomer focus and adaptability
to different personality typesMaintaining composure in challenging
situationsAbility to use technology effectively and
productivelyRegularly required to sitRegularly required to use
hands to feel, handle and control objectsOccasionally required to
reach, stoop, kneel, or crouchOccasionally required to lift and/or
carry loads of up to 30 lbsAll standard vision abilities are
requiredAll standard hearing abilities are requiredPay &
BenefitsStarting pay - $14/hr plus shift differential(extra $1/hr
nights & wkds) and possible increase after 90 days pending
attendance and performanceShifts between 7:00am-5:30pm (CST) ; Work
Days - M-FPaid Training - typically 4 weeks in length from
8:00am-5:00pm Mon-Fri (CST)Status - Full Time 40 hours, Benefit
eligible 1st of month after 60 days - click to see
benefits-at-a-glanceEquipment Provided Option - Equipment will be
shipped to you.Must have verified internet service(secure, reliable
and dedicated high speed is required to support business needs) and
an established dedicated work area (desk, chair, electrical outlet,
direct LAN connection.) Company will provide equipmentThe above
statements are intended to describe the general nature and level of
work and are not intended to be an exhaustive list of all
responsibilities, duties, and skills required of the job. Click
here to read the full description.NOT YOUR ORDINARY CALL
CENTERO6gsaB5GaNby Jobble
Keywords: Five Star Call Centers, Shreveport , Customer Service M-F, Hospitality & Tourism , Shreveport, Louisiana
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here to apply!
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