(CSSNA) Customer Order Management Representative
Company: TalentBurst, Inc.
Location: Nashville
Posted on: January 14, 2026
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Job Description:
Job Description Job Description Job Description: Job Title:
Customer Order Management Representative Location: Nashville TN
37214 Duration: 6 months (Possible Extension) Working hours will be
7 - 4 or 8 - 5 shift This is a hybrid role working 3 days in office
(Monday, Tuesday and 3rd day optional on the day but required to be
in office.) is a must while the other 2 days are remote. Job
Description: This role is not a call center position. The
day-to-day activities include customer service, customer support,
working in a customer order management environment, and
understanding expectations of supply chain. This candidate will be
working on accounts and closely with customers while checking the
status of orders. The candidate should also have some SOX
experience and experience with credit and debits. The ideal
candidate will have at least 1 year of experience. Act as the
single-point-of-contact for assigned customer accounts; managing
the entire order life cycle to ensure orders are processed on time.
Top 3 Skills you are looking for: 1. Communication 2. Supply Chain
Experience 3. Excel familiarity Key Responsibilities: Responsible
for assigned customer accounts for the entire order life cycle
(from new customer set-up, order entry/modification, escalations;
responsibilities might include logistics management) to ensure
orders are shipped to agreed deadline: Act as the
single-point-of-contact to customers, parts distribution centers
and/or manufacturing plants and cross functional departments to
process and fulfil customer orders; providing accurate
documentation and continual communication to customer throughout
the process. Take ownership of and resolve complex customer
inquiries through extensive research, a detailed understanding of
processes, systems, and practices; provide timely and informative
responses as per the Service Level Agreement. Request support from
the next appropriate level of customer support for complex
escalations/issues providing documentation throughout the process.
Maintain accurate records of all internal and external interactions
in the appropriate database/system. Ensure customers comply with
export policies and ensure required export/shipping documentation
is compiled of the relevant legislation. Act as liaison between the
customer and aftermarket and/or manufacturing location for quality
issues; submit Material Non-Conformance or Process Non-Conformance
claims via the Quality Management System. Knowledge of Quality
Management Systems. Support Supervisor with hosting customer visits
at local facility. Prepare and distribute standard and customized
internal and customer reports. Understand Customer Order Management
policies, procedures and metrics. Support in Customer Order
Management departmental goals and initiatives to become a more
proactive customer support organization. Participate in/lead
process improvement projects. TB_EN ZR Company Description Founded
in 2002 by three former Monster.com executives; TalentBurst is an
award-winning full-service Staffing Firm working directly with
Fortune 500 companies in the US and Canada. We specialize in
Contract and Contract to Permanent roles across many industries and
have direct/contractual relationships with all our clients. Please
visit our website www.talentburst.com or come meet us at our
offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ,
Houston, TX & downtown San Francisco, CA Company Description
Founded in 2002 by three former Monster.com executives; TalentBurst
is an award-winning full-service Staffing Firm working directly
with Fortune 500 companies in the US and Canada. We specialize in
Contract and Contract to Permanent roles across many industries and
have direct/contractual relationships with all our clients. Please
visit our website www.talentburst.com or come meet us at our
offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ,
Houston, TX & downtown San Francisco, CA
Keywords: TalentBurst, Inc., Shreveport , (CSSNA) Customer Order Management Representative, Customer Service & Call Center , Nashville, Louisiana
