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Manager, Health Information Management, Release of Information

Company: MRO (PA)
Location: Shreveport
Posted on: March 27, 2020

Job Description:

Position Summary

The Area Manager will act as the liaison between MRO and the Client Management to ensure that all ROI activities are compliant with established client policies, federal and state regulations and are completed in a timely manner. The Area Manager is responsible for managing ROI Specialists ensuring that all client facilities have sufficient coverage and request processing goals are being met.

Tasks and Responsibilities


  • Conducts meetings with client management to review ROI Operations, streamline workflow and provide issue resolution / suggestive guidance.
  • Ensures that staff is oriented, trained and are competent in all aspects of ROI and defined workflow at the given client site.
  • Manages workflow among on-site employees to ensure maximum productivity and quality standards are met. Adjusts work assignments as needed to cover peak periods, leave and vacancies. Prioritizes work to ensure completion of ROI function.
  • Provides coverage in event of backlogs, illness, vacation or leave of absence of medical record staff.
  • Performs Quality Assurance monitoring of work performance for the ROI Specialists.
  • Conducts productivity and work performance reviews for ROI Specialists in accordance with MRO/customer policies and procedures and Federal/State law.
  • Monitors performance and provides performance feedback and evaluations for ROI Specialists. Monitors and approves paid time off and schedules for all staff.
  • Promotes a positive self-image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect. Responds to customer needs in a positive and efficient manner.
  • Provides support to the Director of Operations as needed.

    Education And Qualifications




    • High School Diploma/GED required.
    • Bachelor's and/or Associates Degree in Health Information Management, Business Administration or health related field or equivalent experience is preferred.
    • RHIT or RHIA preferred
    • 3 years of supervisory/management experience in Health Information Management in an acute care setting preferred or 3 years experience as a Practice Manager in a large physician practice.
    • Prior experience supervising 10 full time employees preferred
    • Knowledge of HIPAA privacy information standards required.
    • Demonstrates excellence in written communication and interpersonal skills.
    • Proficiency in Microsoft Office Applications required, including MS Excel.
    • Valid driver's license
    • Ability to travel 60%

      MRO's employees work at client facilities throughout the United States. We are proud of the culture we create for our employees and offer an outstanding work environment. We strive to match the right applicant to the right position.

Keywords: MRO (PA), Shreveport , Manager, Health Information Management, Release of Information, Executive , Shreveport, Louisiana

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