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Director, Print Operations

Company: Printing Industry Association of the South (PIAS)
Location: Shreveport
Posted on: February 25, 2021

Job Description:

  • Louisiana Association for the Blind - Shreveport, LA Title: Director, Print Operations
    Department: Louisiana Association for the Blind (L.A.B.) Printing & Office Supply
    Location: 1826 Claiborne Avenue
    Wage Category: Exempt
    Report To: Senior Director, Operations Overview: Under the direction of the Senior Director of Operations, the Print Operations Director leads and manages all print manufacturing operations in a manner that maximizes productivity, meets client demands, and minimizes cost. Primary responsibilities:
    --- Directly supervises the Customer Service Representative (CSR) Lead and all print shop production personnel.
    --- Working alongside the Customer Service Representative Lead, the Print Operations Director prioritizes, schedules, and delegates all work assignments.
    --- Works with the Customer Service Representative Lead, Sales Reps, CSRs, and production personnel to manage job progress and project due dates to ensure 100% on-time delivery of all proofs, samples, and jobs.
    --- Oversees all purchasing activities related to print manufacturing and facilities.
    --- Works with the Customer Service Representative Lead to coordinate all job-related purchases and outside services.
    --- Works with shop personnel to ensure that all equipment and facilities are properly maintained.
    --- Works with the Senior Director of Operations to establish budgetary, production, and quality standards, and ensures that these standards are met.
    --- Conducts annual performance appraisals for all direct reports.
    --- Interviews, assists in hiring recommendations, and trains all direct reports.
    --- Ensures completion of all required paperwork, records, and documents in accordance with company policies.
    Secondary responsibilities:
    --- Assists the Senior Director of Operations in the evaluation and selection of print production equipment and facilities.
    --- Assists in other printing and bindery processes as needed.
    --- Other duties as required to support customer satisfaction.
    Critical skills, knowledge, and behaviors
    --- Ability to effectively lead, manage, supervise, and develop employees in accordance with L.A.B.'s policies while supporting a positive work environment.
    --- High level of attention to detail and the ability to accurately and effectively manage multiple projects simultaneously.
    --- A thorough understanding of the printing and manufacturing processes employed by, and products offered at, L.A.B.
    --- Ability to effectively manage the lifecycle of a job through the manufacturing process, including prioritizing, delegating, and following up on the tasks required to do so.
    --- Effective analytical, creative problem solving and decision-making skills and the ability to think logically and analytically.
    --- Proactive in anticipating and alerting others to problems and issues with projects.
    --- Possesses excellent verbal and interpersonal skills and can effectively communicate with a variety of individuals with diverse backgrounds, education, and experience.
    --- Demonstrates orientation towards quality and customer satisfaction.
    --- Ability to read and interpret technical documentation, budgets, financial statements, and operational reports.
    --- Strong math and computer skills, and proficiency in the use of Microsoft Outlook, Word, Excel, and internet usage.
    Qualifications:
    --- A minimum of five to 10 years of similar printing industry experience and/or an Associates or Bachelor's degree in Printing Technology or Printing Management (preferred).
    --- The work environment is a combination of office/computer work and manufacturing. Significant time in the manufacturing environment is required, with the ability to stand for periods of time and lift 30-pound cartons. Louisiana Association for the Blind (L.A.B.) is an Equal Opportunity Employer. L.A.B. does not discriminate based on age, sex, race, religion, national origin, disability veteran status or any other classification protected by federal, state, or local law. L.A.B. is a drug-free workplace. Applicants will be required to pass a pre-employment drug screen. If you are interested in applying for this position, please contact Roshayla Cason at rcason@lablind.com for more information.

Keywords: Printing Industry Association of the South (PIAS), Shreveport , Director, Print Operations, Executive , Shreveport, Louisiana

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