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Director, Customer Solutions

Company: Louisiana Association for the Blind
Location: Shreveport
Posted on: February 25, 2021

Job Description:

  • Direct, develop and oversee all activities related to the Customer Care Department.
  • Oversees financial documentation for online websites including financial documentation
  • Works with National Industries for the Blind (NIB) to complete product development requirements as needed for Procurement List (PL) addition, changes, etc.
  • Stay current with market trends and keep management informed of changes as they occur.
  • Work within Product Development provide support and data as needed
  • Directs the reviews and monitoring of Essentially the Same (ETS) compliance.
  • Drafting standard operating procedures for consistent performance standards concerning the Customer Care Department.
  • Lead projects as assigned. Qualifications
    • Must have a bachelors degree or equivalent four years of related business experience.
    • Must have excellent written and verbal communication skills.
    • Must have effective presentation skills.
    • Must have working knowledge of product development process for PL addition.
    • Proficient knowledge and ability to operate Excel and Quick Books.
    • Ability to manage multiple projects simultaneously

Keywords: Louisiana Association for the Blind, Shreveport , Director, Customer Solutions, Executive , Shreveport, Louisiana

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