Patient Services Manager
Company: ABM SERVICES
Location: Shreveport
Posted on: March 17, 2023
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Job Description:
Job DescriptionPOSITION RESPONSIBILITIES Patient Services
Ensures that assigned personnel contact patients upon admission,
and as needed, to ensure the patient is receiving services as
requested; to identify additional needs and services, and ensure
delivery of quality services. Establishes a process to initiate
rounding on all patients and assists in the facilitation of
prioritizing focused revisits to improve the patient experience.
Advocate and resource to resolve patient issues. Ensure industry
standards are met, and satisfaction scores are on target. Actively
connects with the appropriate team members and serves as a liaison
to connect the patient's voice, expectations, and perspective with
the Support Services team. Ensures effective communication with
patient and family regarding expectations and services provided.
Supports the service recovery initiatives; coordinates with Teams
to identify and resolve service-related issues. Consults with
leaders in the development of strategies to improve patient
satisfaction; identifies best practices and opportunities for
improvement and works collaboratively with leaders and staff.
Tracks and trends patient/visitor service concerns. Identifies
system/process related problems via patient/visitor data and works
collaboratively with the Support Services leadership and staff to
resolve. Provides feedback and coaching to the Support Services
team in delivering high touch, service-oriented interactions at
every encounter with the patients, visitors, and family. EVS
Management Plans and administers activities of the Environmental
Services associates to ensure continuous operation and timely
delivery of services. Establishes priorities, assigns work, and
monitors performance, quality and timeliness. Assigns and reassigns
work based on workload and daily priorities. Gives direction,
motivation and guidance to the Environmental Services Department to
accomplish established standards to meet or exceed customer
satisfaction. Assesses and utilizes appropriate data in order to
improve operations. Views everything with a process improvement
mindset. Reports all pertinent data to System Director/Director and
ABM Healthcare Corporate Office in a timely manner. Supports the
implementation and administration of Patient Experience Program.
Practices and promotes the customer skills as provided through
on-going training and in-services, including customer retention and
service recovery. The Company may require that the successful
candidate hired for this position be fully-vaccinated for COVID-19,
if and to the extent permitted by applicable law. The Company will
make exceptions for medical, sincerely held religious belief, or
other legally required exceptions.About UsABM (NYSE: ABM) is a
leading provider of facility solutions with revenues of
approximately $6.4 billion and over 130,000 employees in 300+
offices deployed throughout the United States and various
international locations. ABM's comprehensive capabilities include
electrical & lighting, energy solutions, facilities engineering,
HVAC & mechanical, janitorial, landscape & turf, mission critical
solutions and parking, provided through stand-alone or integrated
solutions. Founded in 1909, ABM provides custom facility solutions
in urban, suburban and rural areas to properties of all sizes -
from schools and commercial buildings to hospitals, data centers,
manufacturing plants and airports.The Company may require that the
successful candidate hired for this position be fully-vaccinated
for COVID-19, if and to the extent permitted by applicable law. The
Company will make exceptions for medical, sincerely held religious
belief, or other legally required exceptions.ABM is an EOE/AA
(M/F/Vet/Disability/Gender Identity/Sexual Orientation)
Keywords: ABM SERVICES, Shreveport , Patient Services Manager, Executive , Shreveport, Louisiana
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