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Guest Services Manager

Company: Express Employment Professionals
Location: Texarkana
Posted on: March 19, 2023

Job Description:

Job Description:

Job Description Position: Guest Services Manager Location: Texarkana Pay: $50,000-60,000 Apply Now: Heather.Buster@ExpressPros.com Qualification Requirements The requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in this position. Key ResponsibilitiesPlans, manages, and executes focused departmental initiativesInterviews, hires, and trains departmental staff.Oversees the daily workflow and resource allocationMakes strategic decisions based on company goals and objectives.Handles discipline and termination of employees in accordance with company policy.Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.Establishes departmental performance goals and metrics.Establishes service levels and requirements for the department.Develops and implements methods to record, assess, and analyze customer feedback and make product and/or service recommendations.Develops and implements training and quality assurance programs for new hires and experienced employees to provide timely and accurate feedback to guest.Identifies opportunities for process improvements and work with team to implement changes.Stays current of the latest industry trends and techniques, sharing insights.Acts as a liaison between the Guest Services Team and other departments in the company.Performs other related duties as assigned. Knowledge, Skills, and AbilitiesExcellent verbal and written communication skills.Excellent interpersonal and customer service skills.Excellent organizational skills and attention to detail.Strong analytical and problem-solving skills.Strong supervisory and leadership skills.Strong time management skills.Expert understanding of products and services offered to guest.Proficient with Microsoft Office Suite or related software. Additional DutiesTravel to all offsite locations as necessaryParticipate in new Retail Associate training sessions #SRGTexarkanaPandoLogic. Keywords: Guest Service Manager, Location: Texarkana, AR - 71854

Keywords: Express Employment Professionals, Shreveport , Guest Services Manager, Executive , Texarkana, Louisiana

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