Clinic Patient Representative Senior - Clinic
Company: CHRISTUS Health
Location: Shreveport
Posted on: January 12, 2021
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Job Description:
Description Summary: Processes and enters charge information
into database. Completes billing process and distributes billing
information. Verifies insurance benefits and assists with
referrals. May prepare checks for deposits. Responsible for
accurately processing charge tickets as patients exit the clinic.
Review tickets for accuracy and completeness, determine appropriate
fees for services rendered, calculate totals, collect appropriate
amount from patients, properly record information. May be
responsible for posting hospital charges or other satellite
services. Utilizes correct ICD9, CPT and HCPCS coding methods to
determine the proper code for the services rendered. May be
required to maintain appropriate levels of cash and balance cash
drawer per company procedure. Processes payments received in person
and by mail. Records, totals and prepares monies for deposit
according to company procedure. Responsible for cross-checking
tickets and correcting all detected errors; notifies supervisor and
patient of corrections. Reconciles daily charge tickets within
established guidelines. Refers patients to supervisor or Accounts
Receivable representative for clarification or discussion of
account and/or payment terms, within the guidelines of the
collections policy. May participate with other staff to follow up
on accounts until no balance or the account is turned over for
collection. This will be performed within the guidelines of the
collections policies. Operation and maintenance of credit and
collection equipment and supplies inventory. Maintains appropriate
supply inventory. The following duties may also be performed:
Checks in patients, verifies and updates necessary information in
the medical record. Assists patients with completing all necessary
forms. Maintains appointment book, either manually or
electronically, and follows office scheduling policies. Answers
telephone, screens calls, takes messages and provides information.
Files charts, coordinates lab work, provider's report, etc. Places
transcription in appropriate medical record accurately and in a
timely manner; tracks transcription to insure that dictation is
transcribed and properly located in the correct medical record.
Assists supervisor with other administrative duties such as
preparing check requests, calculating associate cards, etc. Screens
visitors and responds to routine requests for information. Follows
the CHRISTUS Health guidelines related to the Health Insurance
Portability and Accountability Act (HIPAA), designed to prevent or
detect unauthorized disclosure of Protected Health Information
(PHI). Maintains strict confidentiality. Uses oral and written
communication skills to effectively convey ideas in a clear,
positive manner that is consistent with the CHRISTUS Mission.
Maintains established CHRISTUS Health policies, procedures,
objectives, quality assurance, safety, environmental and infection
control. Implements job responsibilities in a manner that is
consistent with the CHRISTUS Mission and Code of Ethics and
supportive of CHRISTUS Health's cultural diversity objectives.
Supports and adheres to CHRISTUS Service Guarantee. Performs other
related work as required. Requirements: High school diploma or
equivalent. Knowledge of managed care preferred. Ability to operate
10 key calculator by touch, telephone, computer, copier, and fax
machine. Excellent interpersonal and communication skills and good
math knowledge essential. One year of billing experience, including
ICD9, CPT and HCPCS coding in a health care organization. Work
Type: Full Time
Keywords: CHRISTUS Health, Shreveport , Clinic Patient Representative Senior - Clinic, Healthcare , Shreveport, Louisiana
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