Patient Access Rep/Medical Assistant - OB/GYN Specialists - St . Mary
Company: Ochsner LSU Health System
Posted on: September 8, 2023
We're about creating exceptional experiences for both our
patients and our employees. Partnering with the LSU School of
Medicine, our goal is to provide high-quality patient care within a
setting that advances medical science through research and educates
the next generation of leaders in healthcare. We are committed to
providing opportunities for our staff that develop and grow careers
in a compassionate team-oriented environment focused on patients
At Ochsner LSU Health System of North Louisiana, whether you work
with patients every day or support those who do, you are making a
difference and that matters. Come make a difference at Ochsner LSU
Health System of North Louisiana and discover your future
This job performs appointment scheduling and medical assistant
functions within a clinic setting. Provides individualized, direct
patient care of assigned patients under the supervision of a
licensed healthcare provider and assists in the implementation of
the delivery of health care services.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and
responsibilities of the job and position. It is not intended to be
a comprehensive or all-inclusive listing of duties and
responsibilities. Contents are subject to change at the company's
Required - High school diploma or equivalent
Preferred - Completion of a Medical Assistant training program
Preferred - Related experience in a clinic or medical office
Required - Basic Life Support (BLS) from the American Heart
Preferred - Certification in Healthcare Access Manager (CHAM),
Certification in Healthcare Access Associate (CHAA), Certification
as a Medical Assistant (or other medical specialty-based
Knowledge Skills and Abilities (KSAs)
- Must have computer skills and dexterity required for data entry
and retrieval of patient information.
- Must be proficient with Windows-style applications and
- Effective verbal and written communication skills and the
ability to present information clearly and professionally to
varying levels of individuals throughout the patient care
- Skills to effectively present information and respond to
questions from patients and customers, with proficiency.
- Ability to work collaboratively with other departments.
- Ability to exercise sound judgment in handling/escalating
difficult situations. Job Duties
- Provide excellent customer service to all patients, guests, and
- Ensures all patient required forms are completed and other
paperwork/documents are gathered and accurate.
- Efficiently inputs patient/guarantor demographic and financial
information; explains insurance benefits and collects co-pays,
deductibles and self-pay portions due.
- Performs vital signs and other screenings, obtaining height,
weight, allergy and medication history and other assessments.
- Prepares patient for exam, explaining any procedures before
they are performed and answering the patients' questions.
- Schedules and reschedules patient appointments by phone or in
person, including transferring patients to the appropriate
departments for scheduling and updating necessary information.
- Adapts behavior to the specific patient population, including
but not limited to: respect for privacy, method of introduction to
the patient, adapting explanation of services or procedures to be
performed, requesting permissions and communication style.
- Other related duties as required.
The above statements describe the general nature and level of work
only. They are not an exhaustive list of all required
responsibilities, duties, and skills. Other duties may be added, or
this description amended at any time.
Remains knowledgeable on current federal, state and local laws,
accreditation standards or regulatory agency requirements that
apply to the assigned area of responsibility and ensures compliance
with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy
Program and Standards of Conduct, including the immediate reporting
of any known or suspected unethical or questionable behaviors or
conduct; patient/employee safety, patient privacy, and/or other
The employer is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status, or disability
Physical and Environmental Demands
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
Medium Work - Exerting 20 to 50 pounds of force occasionally,
and/or 10 to 25 pounds of force frequently, and/or greater than
negligible up to 10 pounds of force constantly to move objects.
(Constantly: activity or condition exists 2/3 or more of the time)
to move objects. Physical demand requirements are in excess of
those for Sedentary Work. Even though the weight lifted may be only
a negligible amount, a job should be rated Light Work: (1) when it
requires walking or standing to a significant degree; or (2) when
it requires sitting most of the time but entails pushing and/or
pulling of arm or leg controls; and/or (3) when the job requires
working at a production rate pace entailing the constant pushing
and/or pulling of materials even though the weight of those
materials is negligible. NOTE: The constant stress and strain of
maintaining a production rate pace, especially in an industrial
setting, can be and is physically demanding of a worker even though
the amount of force exerted is negligible.
Duties performed routinely require exposure to blood, body fluid
The incumbent works in a patient care area; works in an area where
peatients enter; workds directly with patients; and/or works with
specimends that could contain diseases. There may be an
occupational risk for exposure to all communicable diseases.
Because the incumbent works within a healthcare setting, there may
be occupational risk for exposure to hazardous medications or
hazardous waste within the environment through receipt, transport,
storage, preparation, dispensing, administration, cleaning and/or
disposal of contaminated waste. The risk level of exposure may
increase depending on the essential job duties of the role.
Are you ready to make a difference? Apply Today!
Individuals who reside in and will work from the state of Colorado
are not eligible for remote work position.
Ochsner LSU Health System of North Louisiana endeavors to make our
site accessible to all users. If you would like to contact us
regarding the accessibility of our website, or if you need an
accommodation to complete the application process, please contact
our HR Employee Service Center at 504-842-4748 (select option 1) or
firstname.lastname@example.org. This contact information is for accommodation
requests only and cannot be used to inquire about the status of
EEO is the Law links in English or Spanish.
Keywords: Ochsner LSU Health System, Shreveport , Patient Access Rep/Medical Assistant - OB/GYN Specialists - St . Mary, Healthcare , Shreveport, Louisiana
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