Bridge2Life Manager
Company: DCI Donor Services
Location: Nashville
Posted on: January 22, 2026
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Job Description:
Job Description Job Description DCI Donor Services DCI Donor
Services (DCIDS) is looking for a dynamic and enthusiastic team
member to join us to save lives Our mission at DCIDS is to save
lives through organ donation and we want professionals on our team
that will embrace this important work We are currently seeking a
Bridge2Life Manager. This role will monitor the day-to-day
operations of the B2LC, ensure and promote compliance with quality
control measures dictated by federal, state, and local regulations,
and ensure operational activities are conducted within constraints
established by approved policy and procedures. This role monitors
and participates in the quality assurance process for reviewing
donor charts. Performs services for multiple offices, designs,
implements and monitors all services provided as determined by
policy and procedure. Must be able to exercise independent
judgment, multi-task, and have excellent interpersonal skills.
Flexible scheduling based on business needs. This is an onsite role
in Nashville or Knoxville. COMPANY OVERVIEW AND MISSION For over
four decades, DCI Donor Services has been a leader in working to
end the transplant waiting list. Our unique approach to service
allows for nationwide donation, transplantation, and distribution
of organs and tissues while maintaining close ties to our local
communities. DCI Donor Services operates three organ
procurement/tissue recovery organizations: New Mexico Donor
Services, Sierra Donor Services, and Tennessee Donor Services. We
also maximize the gift of life through the DCI Donor Services
Tissue Bank and Sierra Donor Services Eye Bank. Our performance is
measured by the way we serve donor families and recipients. To be
successful in this endeavor is our ultimate mission. By mobili With
the help of our employee-led strategy team, we will ensure that all
communities feel welcome and safe with us because we are a model
for fairness, belonging, and forward thinking. Key responsibilities
this position will perform include: Directs orientation, training
and evaluation of new employees. Jointly responsible for staffing
and development of B2L staff. Evaluates and oversees statistical
data for key performance indicators. Identify and take action to
improve communication activities to facilitate donation, and report
findings to B2L Director Oversees and reviews Safety and Training
Files for each of the B2LDC staff to ensure accuracy and
completeness. Monitor staff performance including but not limited
to work distribution, personnel and human resource issues Ensure
the team keeps the flow of the room and maintaining a sense of
urgency with calls handled, ensuring donation is maximized. Serves
as subject matter expert and resources regarding daily B2LC
operations as determined by policy and procedures and industry
standards. Monitors and evaluates the effectiveness of DCIDS SOP’s,
policies and procedures and ensure the highest quality service and
efficiency and implements new procedures and protocols as needed.
Strategize with B2LC director on the direction of the B2LC and plot
strategies for staffing, processes, issues and growth within B2LC.
Reports any deviations with quality, phone systems, processes as
well as unforeseen incidents that may arise to the B2LC director
Performs other related duties as assigned by B2LC director The
ideal candidate will have: BA/BS degree in related field preferred.
Medical background preferred 2 years of experience in Tissue
Banking or related field required 4 years of experience of customer
service in a high-volume setting 3 years of direct management
experience is required CTBS license required (CTPC) Excellent
written and verbal communication skills required Working knowledge
of computers and Microsoft Office applications to include Word,
PowerPoint and Excel is required. Strong data entry and typing
skills required. Knowledge of ACD systems. We offer a competitive
compensation package including: Up to 184 hours of PTO your first
year Up to 72 hours of Sick Time your first year Two Medical Plans
(your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b)
plan with matching contribution Company provided term life,
AD&D, and long-term disability insurance Wellness Program
Supplemental insurance benefits such as accident coverage and
short-term disability Discounts on home/auto/renter/pet insurance
Cell phone discounts through Verizon Monthly phone stipend New
employees must have their first dose of the COVID-19 vaccine by
their potential start date or be able to supply proof of
vaccination. You will receive a confirmation e-mail upon successful
submission of your application. The next step of the selection
process will be to complete a video screening. Instructions to
complete the video screening will be contained in the confirmation
e-mail. Please note - you must complete the video screening within
5 days from submission of your application to be considered for the
position. DCIDS is an EOE/AA employer – M/F/Vet/Disability.
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Keywords: DCI Donor Services, Shreveport , Bridge2Life Manager, Healthcare , Nashville, Louisiana
