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Clerk II Hotel

Company: Boyd Gaming, Inc.
Location: Shreveport
Posted on: January 15, 2022

Job Description:

Job Specifications

* High school diploma or equivalent, and minimum 6 months front desk experience.
* Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus.
* Ability to communicate with guests and staff in English.
* Knowledge of hotel key system.
* Must be able to work flexible shifts.
* Able to stand for long periods of time.
* Detail oriented and able to multitask.
* Ability to add, subtract, and audit accounts.
* Money handling experience and ability to operate electronic draft system.
* Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
* Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities, and special events.

Job Functions

* Sell rooms utilizing excellent customer service skills and yield management.
* Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
* Complete all registration forms and computer input.
* Retrieve and distribute room keys.
* Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.
* Communicate with Executive Hosts regarding hotel stays.
* Utilize computer to run necessary reports.
* Balance all transactions at the end of shift (audit out).
* Operate manual procedures in the event of computer failure.
* Other duties as assigned by management.

Keywords: Boyd Gaming, Inc., Shreveport , Clerk II Hotel, Hospitality & Tourism , Shreveport, Louisiana

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