Customer Service Representative

Company: CVS Health, Inc
Location: El Dorado
Posted on: January 16, 2022

Job Description:

[Call Center / Remote] - Anywhere in U.S. / Competitive Pay / $1k Signing Bonus + $2k 90-day Bonus - As a Customer Service Rep you'll: Answer questions and resolve issues based on phone calls/letters from members, providers, and plan sponsors; Document and track contacts with members, providers and plan sponsors; Guide members through their plan of benefits; Create an emotional connection with members by understanding and engaging them to the fullest; Anticipate customer needs; Provide related information to answer the unasked questions; Process claim referrals, new claim handoffs, nurse reviews, complaints, grievance and appeals via target system; Handle incoming requests for appeals and pre-authorizations...Hiring Fast > >

Keywords: CVS Health, Inc, Shreveport , Customer Service Representative, Hospitality & Tourism , El Dorado, Louisiana

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