Cross Functional Store Manager
Company: CarMax
Location: Shreveport
Posted on: June 23, 2022
Job Description:
6121 - Shreveport - 765 Brook Hollow Drive, Shreveport,
Louisiana, 71105
CarMax, the way your career should be!
SUMMARY :
Under limited supervision by the Location General Manager (LGM),
the position is responsible for leading and developing a team of
10-15 cross functional associates to deliver a world class selling
experience to CarMax customers. This manager stays actively
involved in the sales process and creates a culture of learning by
driving training to support the CarMax sales process. The manager
will oversee a broad spectrum of store operating processes and
procedures in an effort to exceed sales goals and achieve effective
execution of CarMax policies. Principle Duties and
Responsibilities:
- Strategizes to achieve store's budgets and performance metrics
based on corporate business assumptions and LGM prescribed
guidelines
- Proactively plans for the daily business based on volume and
staffing. Executes plans to ensure associates have the tools and
training required to deliver a simple and seamless process to the
customer tailored to their needs
- Analyzes and presents store business results and reports them
to the Location General Manager and supporting business managers as
needed
- Actively monitors and adjusts staffing levels based on business
needs and staffing model
- Opens and closes the store per schedule. Provides management
coverage for the entire store
- Responsible for managing all aspects of key CarMax Business
areas and operating procedures through execution of Area of
Responsibility (AOR) duties, leading cross functional teams and
problem solving opportunities
- Manages positive associate relations and associate development
and role models successful behaviors to drive performance through
timely and effective feedback including, but not limited to:
Individual meetings, file reviews, performance management, and the
Annual Performance Review (APR) process
- Resolves associate issues in a timely manner and takes
appropriate partners
- Interviews, hires, trains and promotes associates to support
store operations and company growth
- Leads training and development activities across business
areas, including sales, service operations, merchandising and
business operations, to positively impact the customer experience,
maximize execution and minimize risk
- Partners with and develops associates to resolve customer
issues
- Obtains and responds to customer feedback by directly
interacting with customers, internal staff, written surveys as
needed
- Partners with appropriate departments and regional team members
as needed
- Ensures team adheres to asset protection and risk management
processes and procedures. Researches and approves transactions that
are identified as exceptions to normal business conditions
- Executes AOR responsibilities according to company guidelines
and checklists
- Manages cash and other payment procedures and paperwork
processes associated with the sale, wholesale, service and purchase
of vehicles
- Identifies and raises awareness of opportunities to reduce
waste; analyzes and identifies process improvements
- Adheres to all CarMax policies and procedures including, but
not limited to risk management, loss prevention, standards of
professional appearance and proper recording of time
- Performs duties and tasks while reporting to the Location
General Manager
- Displays financial responsibility through P&L
management
- Uses all CarMax software and media effectively
- Complies with all local, state and federal regulations
- Must possess a valid driver's license that meets the CarMax
Driver Safety Points Evaluation System criteria, as explained in
the CarMax Driver Safety Policy.
Work requires ability to:
- Partner with others when facing complex problems
- Prioritize competing responsibilities appropriately
- Multi-task, organize work and manage time well
- Model and encourage exceptional team behaviors
- Speak, listen and write effectively in dealing with associates
and customers
- Ability to make independent judgments regarding critical
business decisions
- Complete CarMax provided training as required
Work Environment:
- Combination of both indoor and outdoor environment, including
working at times in noisy and/or inclement weather conditions
- Rotating schedule with shifts that will include nights,
weekends, holidays, 12 hour days
- Occasional travel for meetings, training, and special
assignments
- Flexibility to work at multiple locations or relocate
- Wear CarMax clothing (acquired through the company) at all
times while working in the store
About CarMax
CarMax disrupted the auto industry by delivering the honest,
transparent and high-integrity experience customers want and
deserve. This innovative thinking around the way cars are bought
and sold has helped us become the nation's largest retailer of used
cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to
deliver iconic customer experiences. Along the way, we help every
associate grow their career and achieve their best, at work and in
their community. We are recognized for our commitment to training
and diversity and are one of the FORTUNE 100 Best Companies to Work
For .
CarMax is an equal opportunity employer, and all qualified
candidates will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
genetic information, national origin, protected veteran status,
disability status, or any other characteristic protected by
law.
Upon an applicant's request, CarMax will consider reasonable
accommodation to complete the CarMax Job Application. Associated
topics: assistant manager, assistant store manager, associate
manager, director, leader, major gift officer, manage, manager,
senior manager, store supervisor
Keywords: CarMax, Shreveport , Cross Functional Store Manager, Hospitality & Tourism , Shreveport, Louisiana
Didn't find what you're looking for? Search again!
Loading more jobs...