Banking Center Manager II

Company: MidSouth Bank
Location: Many
Posted on: June 24, 2022

Job Description:

Summary:

A Banking Center Manager II must have exceptional customer service, sales, leadership and management skills. This employee must have a working knowledge of operations and the ability to develop and achieve Banking Center goals in accordance with the parameters defined by management. The Banking Center Manager II must consistently maintain a positive attitude, be a team player who is supportive of management and MidSouth Bank policies. Employees in this position are required to perform functionally to support a variety of sales and service functions

Responsibilities:

Primary Responsibilities:

The primary responsibility of the Banking Center Manager II is to provide quality service to customers of MidSouth Bank, and to sell MidSouth Bank's products to customers and potential customers, provide leadership to banking center employees, and manage the day-to-day functions of the banking center. The Banking Center Manager II works as the Banking Center team leader to ensure individual and Banking Center goals are met. The primary duties of a Banking Center Manager II are to

* Understand bank mission, organizational structure, employee handbook, bank security, policies and procedures, standards of conduct and incentive program
* Maintain a working understanding of all products and services sold by MidSouth Bank
* Understand competitor bank products/services and advantages of MidSouth Bank
* Increase the deposit and loan base of the banking center based on goals established around market opportunity
* Develop and implement with the assistance of the banking center team a written sales and profit plan for the banking center outlining each individual's goals and objectives based on market opportunity
* Provide leadership by example and through coaching, paying particular attention to performance, and providing positive reinforcement, training and support necessary for employees to succeed
* Provide leadership and participate in the banking center sales incentive program
* Ensure development of written performance goals for individual employees and the banking center as a whole
* Conduct weekly sales meetings and weekly clinics with employees to review sales & service skills, product knowledge and individual banking center performance goals and achievements
* Market and sell all MidSouth Banks' deposit and loan products and make referrals to other appropriate sales areas including alternative investments and commercial banking
* Retain banking center customers and increase the level of products used by these customers
* Solicit new business through cold calling in person, telephone sales and appreciation calls
* Ensure customer needs are met and that employees perform in an effective manner
* Ensure the banking center is staffed appropriately (in teller and new account platform) according to banking center traffic patterns paying particular attention to high volume days
* Assist in employee development and retention through supporting ongoing training of employees in technical skills, sales skills, customer service, consumer products, operations, and compliance issues
* Ensure compliance with regulations, Bank policies, and safety and security procedures; assumes responsibility for integrity of Branch operation
* Know where the CRA notice, statement and public disclosure file is located in the banking center and who the CRA Officer is

Secondary Responsibilities:

Other duties or responsibilities that may be assigned to the Banking Center Manager II are:

* Ability to handle all job functions of Customer Service Associate II and Universal Banker in case of absence of employees
* Work with management to develop a Banking Center Business Plan and Banking Center goals and objectives.
* Work with team members to set individual goals and objectives
* Take consumer loan applications; close loans as directed by the loan department
* Participate in outside service organizations to promote the community and advance the MidSouth Bank image
* Conduct employee performance reviews
* Manages a larger banking center, with at least 4 associates
* Other duties as designated by management

Qualifications:

* College degree or equivalent work experience
* Minimum of 3 years management experience in a banking center environment
* Successful completion and certification of MSU supervisory course (or the ability and willingness to complete within 18 months of hire date)
* Ability, willingness to participate in various task force meetings
* Capable of providing leadership to a group of peer managers within a hub of a designated retail market
* Ability to mentor/develop new employees
* Must be capable of managing a group of peer managers within a hub within a designated market
* Basic math aptitude and proficiency
* Must have a professional appearance and manner
* Demonstrated leadership skills & abilities
* Must be self-motivated
* Must maintain a performance rating of Good/Meets Requirements at all times
* Expected to participate in appropriate AIB classes such as Principals in Banking and Supervision 1 & 2 and other sales, and compliance seminars as management requires
* Must possess or be eligible for licensing with the Nationwide Mortgage Licensing System (NMLS)

Physical:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand. The employee is frequently required to hear and talk, walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close and distance vision with ability to adjust focus.

Read, write, speak clearly over the phone and one-on-one conversation, count currency and coin, operate Retail Store Manager II related equipment, read on-line computer screen, and to achieve 95% accuracy in the use of the following equipment:

* Main Frame System access and printers
* Basic Word and Excel proficiency
* Combination locks
* Adding machine
* Fax machine
* Visa/MasterCard authorization machine
* Check protector
* Telephone
* Encoder
* Copy Machine
* Demonstrate ATM
* Alarm systems (arm and disarm)

Keywords: MidSouth Bank, Shreveport , Banking Center Manager II, Hospitality & Tourism , Many, Louisiana