Youree Call Center Customer Service Representative
Company: FSNB,National Association
Location: Shreveport
Posted on: August 6, 2022
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Job Description:
Job Description FSNB is currently hiring full time Call Center
Customer Service Representatives to join our team at our new Call
Center in Shreveport, LA. We are a full-service bank which has been
family owned and operated for over 75 years. Visit our website at
https://www.fsnb.com/ to learn about our products, services and
history spanning more than seven decades. Manage inbound and
outbound customer calls in a timely manner Identify customers---
needs and wants, do your best to clarify information Research every
issue and provide solutions to them Recognize opportunities to
upsell our products and services Follow our company's communication
---scripts--- Keep records of all conversations in our call center
database in a comprehensible way Follow our customer engagement
strategy Meet acceptable standards for attendance and punctuality
Customer Service Representative Requirements: Customer service
experience is a plus Must have a high school degree or equivalent
Must be computer literate Must be able to sit for long periods of
time, have hand dexterity, bend, squat, and lift up to 25 pounds Be
open to taking on additional tasks during course of employment.
Portray a positive company image Must be able to work a rotating
schedule Monday through Friday 7 a.m. to 7 p.m. and rotating
Saturdays 8 a.m. to 1 p.m. Skills and Attributes: Excellent verbal
communication skills Open-minded to learning and taking on new
tasks and concepts Cooperative with co-workers and supervisors
Typing skills Benefits: Paid Vacation Paid Personal Leave
Medical/Dental Insurance 401(k) Paid Holidays Supplemental
Insurance Paid Death Benefit About FSNB: Serving over 75 years
Family owned and managed Serving Shreveport for 10 years Opening a
new call center in Shreveport Promotes from within the company
Military and military family friendly
Keywords: FSNB,National Association, Shreveport , Youree Call Center Customer Service Representative, Hospitality & Tourism , Shreveport, Louisiana
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