Personal Shopper Team Leader
Company: Brookshires Grocery Company.
Location: Magnolia
Posted on: May 19, 2023
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Job Description:
**Personal Shopper Team Leader****Location:** Magnolia, AR
****Job Summary****Leads and coordinates the assembly of customer
orders received online. Provides leadership of department
personnel; remains current in product selection and quality
standards; as well as promotes customer service. ****Essential
Duties and Responsibilities***** Oversees the preparation of orders
received online by ensuring products are accurately selected from
shelves and organized for order pick-up.* Provides friendly and
customer service-oriented attitude by answering phone calls,
greeting customers, answering questions, and responding to customer
complaints. * Remains current on product knowledge and food safety
standards to ensure quality and freshness of orders. Places orders
in storage at proper food temperature and promptly retrieves from
storage prior to customers arrival. * Ensures accurate checkout
totals for customers by properly weighing, keying, and scanning
items. * Maintains relevant job documentation related to Curbside
operating procedures.* Gives feedback to store management regarding
department and partner performance. * Identifies item
out-of-stocks, recommends substitutions of similar value, and
promotes advertised specials.* Organizes, bags, and loads orders
into customer vehicle. * Accesses or memorizes product codes and
remains familiar with ad and special items. * Remains current on
tender policies and procedures related to checks, credit, debit,
coupons, EBT, etc.* Takes precaution when handling objects to avoid
damage to products, property, etc.* Maintains safe and sanitary
working and shopping environment. Cleans workspace and cash wrap;
and spot cleans spills and breakages. * Uses suggestive selling
initiatives to promote product sales. * Responsible for maintaining
and improving sales performance, financial results, public
relations, product quality, and work standards. ****Knowledge,
Skills and Abilities***** Intermediate knowledge of curbside
department operations.* Intermediate knowledge of cash register.*
Intermediate knowledge of food quality standards. * Intermediate
knowledge of temperature and refrigeration standards for selected
products. * Intermediate knowledge of Microsoft Office applications
including Excel, Word, and Outlook. * Basic mathematical and
counting skills.* Ability to determine ideal ripeness in produce. *
Ability to communicate effectively in written and verbal form with
customers and partners. Ability to remain courteous with customers
at all times. * Ability to multi-task and work in a fast-paced
environment.* Ability to maintain a high level of accuracy. *
Ability to safely operate and maintain department equipment.*
Ability to safely operate a bailer.* Ability to use non-precision
and precision hand tools.* Ability to work well with fellow
partners and promote a team environment. * Ability to learn new
technology systems, methods and processes.* Ability to work
flexible schedules including nights, weekends and holidays.
****Education, Experience, and Qualifications***** High School
Diploma or GED required and one or more years of related experience
or an equivalent combination of education and experience required.*
Minimum of 18 years of age required; 21 years of age required in
Louisiana.* TABC/LACT certification required where applicable.*
Continuously required to use close vision, distance vision, depth
perception or the ability to focus.* Continuously required to use
hands for reaching, touching or handling.* Continuously required to
use fine finger movements (ex. sorting and typing).* Continuously
required to stand or walk.* Frequently required to talk and hear.*
Frequently required to push, pull, maneuver or lift objects up to
40 lbs.* Frequently required to bend, kneel or squat.* Occasionally
required to push, pull, maneuver or lift objects up to 75 lbs.*
Attendance at work is required.
Keywords: Brookshires Grocery Company., Shreveport , Personal Shopper Team Leader, Hospitality & Tourism , Magnolia, Louisiana
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