Housekeeping - Dispatch

Company: Bally's Corporation
Location: Shreveport
Posted on: September 15, 2023

Job Description:

DescriptionJOB DUTIES AND RESPONSIBILITES: include the following.

• 
  
• Demonstrates a winning personality with refinement and character. Displaying an outgoing personality using confidence and style.
  
• Performs all assigned tasks with enthusiasm, professionalism and exceeds our customer's expectations.
  
• Provides professional greeting when interacting with guests and housekeeping personnel.
  
• Responsible for reporting any Maintenance issues called into Dispatch to Facilities.
  
• Ensures that Room Attendant caddies are properly stocked.
  
• Organizes room assignments for the Guest Room Attendants as well as the Floor Assignments for the Inspectress and Hotel House Representatives.
  
• Accurately uses the proper telephone/radio techniques and etiquette.
  
• Provides guest with information including hotel, casino and restaurants, including hours of operations, special events and promotions.
  
• Responsible for accurately communicating to Dispatch Personnel and Inspectors the status of guest rooms
  
• Ability to relate effectively in one-on-one situations with guests and other members of the Company.
  
• Be completely knowledgeable about all Bally's programs, promotions, activities and
  
• functions.
  
• Answer patrons' complaints and resolves problems.
  
• Must carry out safety and emergency procedures including, but not limited to; fire, crowd
  
• control, inclement weather and bomb threats.
  
• Must communicate with guests and be able to direct/escort them to various facilities and
  
• functions within the property
  
• Must interact with guests, Room Attendants and Inspectress in a courteous, empathetic and discreet manner.
  
• Supports and maintains Bally's courtesy guidelines to guests and employees.
  
• Promote outstanding guest relations.
  
• Perform tasks outlined on daily, weekly and monthly project checklists.
  
• Performs other duties as assigned.
  
  
  EDUCATION AND EXPERIENCE: High school diploma or general education degree (GED); or one year's previous experience and/or training; or equivalent combination of education and experience.
  
  

Keywords: Bally's Corporation, Shreveport , Housekeeping - Dispatch, Hospitality & Tourism , Shreveport, Louisiana