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Housekeeping - Dispatch

Company: Bally's Corporation
Location: Shreveport
Posted on: September 15, 2023

Job Description:

DescriptionJOB DUTIES AND RESPONSIBILITES: include the following.

  • Demonstrates a winning personality with refinement and character. Displaying an outgoing personality using confidence and style.
  • Performs all assigned tasks with enthusiasm, professionalism and exceeds our customer's expectations.
  • Provides professional greeting when interacting with guests and housekeeping personnel.
  • Responsible for reporting any Maintenance issues called into Dispatch to Facilities.
  • Ensures that Room Attendant caddies are properly stocked.
  • Organizes room assignments for the Guest Room Attendants as well as the Floor Assignments for the Inspectress and Hotel House Representatives.
  • Accurately uses the proper telephone/radio techniques and etiquette.
  • Provides guest with information including hotel, casino and restaurants, including hours of operations, special events and promotions.
  • Responsible for accurately communicating to Dispatch Personnel and Inspectors the status of guest rooms
  • Ability to relate effectively in one-on-one situations with guests and other members of the Company.
  • Be completely knowledgeable about all Bally's programs, promotions, activities and
  • functions.
  • Answer patrons' complaints and resolves problems.
  • Must carry out safety and emergency procedures including, but not limited to; fire, crowd
  • control, inclement weather and bomb threats.
  • Must communicate with guests and be able to direct/escort them to various facilities and
  • functions within the property
  • Must interact with guests, Room Attendants and Inspectress in a courteous, empathetic and discreet manner.
  • Supports and maintains Bally's courtesy guidelines to guests and employees.
  • Promote outstanding guest relations.
  • Perform tasks outlined on daily, weekly and monthly project checklists.
  • Performs other duties as assigned.

    EDUCATION AND EXPERIENCE: High school diploma or general education degree (GED); or one year's previous experience and/or training; or equivalent combination of education and experience.

Keywords: Bally's Corporation, Shreveport , Housekeeping - Dispatch, Hospitality & Tourism , Shreveport, Louisiana

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