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Customer Service Delivery Tech Expert (Part-Time)

Company: Asurion
Location: Shreveport
Posted on: November 9, 2019

Job Description:

Expert - Part-Time $17.00/Hr Mileage Reimbursement Monthly Phone Stipend Hours: 3:45 p.m. 9:00 p.m. Forward Stocking Location: Shreveport, LA 71119 Our team of Experts keeps our customers connected by bringing replacement devices and in-person tech support directly to them wherever they are hom office, or even a local coffee shop. Our Experts help customers set up their devices with things like email, apps, and basic troubleshooting while delivering our award-winning, personalized customer resolution experience. What_You ll_Be_Doing When a customer s device is lost, broken, or stolen, we provide a replaceme device within 24 hours, plus premier tech support to get them up and running again. * Provide in-person device setup and tech support for customers smart phones, tablets and/or other consumer electronics. * Resolve operational issues on customers devices, other equipment, an connectivity while offering education and device optimization suggestions. * Meet with customers face-to-face at the customers home location * Learn details of Smart Home Support and gain an understanding of each customer s technology in order to suggest protection/tech support solutions based on their needs. * Meet or exceed key performance indicator metrics for performance measurements and sales goals * Travel daily to and from the Forward Stocking Location and several customers locations throughout a designated region. * Drive own vehicle safely and responsibly to and from customer locations in a variety of situations including heavy traffic and inclement weather. If you re a good fit for the job, you ll be able to: * Offer customers a value-added experience with premier customer service through relationship and rapport building * Quickly identify and resolve technical issues ] * Demonstrate empathy and assurance for the customer throughout the in- person session * Utilize tools and resources to solve technical problems in a fast-paced environment. * Ability to proactively adapt communication to the customers technica skill level. Qualifications * Prior experience in retail sales or customer service is preferred * High school diploma required. * Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience. * Able to drive your own vehicle to and from the Forward Stocking Location and In-Home appointments up to 120 miles. * Able to sit or stand for long periods of time (up to 2 hours). * Able to interact with a customer s technology throughout their home. * Able to interact face-to-face with Customers in their homes for extended periods of time. * Able to lift a minimum of 30 pounds. * Comfortable with exposure to dogs, cats and other pets that may be present in the customers homes. Job Customer Solutions Primary Location US-LA-8050 Greenwood Rd, Shreveport, LA 71119

Keywords: Asurion, Shreveport , Customer Service Delivery Tech Expert (Part-Time), Hospitality & Tourism , Shreveport, Louisiana

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