Trainer
Company: Advanced Call Center Technologies, LLC.
Location: Shreveport
Posted on: January 23, 2023
Job Description:
We are seeking an experienced Trainer to join our rapidly
growing team! If you bring dynamic energy to the table, thrive in
an exceptionally face-paced environment, and have a passion for
training, education & talent development, then this could be the
best step yet in your career!Working at Advanced Call Center
Technologies (ACT,) is more than just a job. It's an opportunity to
join something bigger. As an employee-owned company, employees have
a path to becoming shareholders and co-owners in the company. When
you join ACT, you are taking control of your future and benefiting
directly from our company's success. You will be personally
rewarded for your contributions as our company shares grow in
value.We offer:
- Opportunities to advance within
- Flexible schedules
- Fantastic Supervisors and a Positive environment
- Healthcare and other benefits for you, your spouse, and/or
children after 90 days
- Employee Ownership Program - a company paid, long-term
benefit
- Paid time off and paid Holiday's after 90 daysPosition
SummaryUnder the general direction of the Director of Training &
Quality, facilitates company and client training programs for
current and new employees.Nature and ScopePosition reports to the
Manager, Training & Quality. Incumbent has routine contact with new
hire employees, existing production employees, support staff,
managers, and client representatives. Responsible for the
instruction and delivery of the company's and client's training
program curriculum to existing and new hire employees, with a focus
on preparing new employees to be successful in their jobs through
interactive and engaging facilitation. Directly supervises trainees
in the training class and is responsible for developing and
coaching employees throughout the learning lifecycle. Responsible
for updating training plans, administering assessments, scorecards
and performance metrics during training programs.ESSENTIAL DUTIES
AND RESPONSIBILITIES include the following. Other duties may be
assigned.
- Responsible for classroom set-up and maintenance of curriculum
and program materials.
- Training specialist is expected to become familiar with and
become a subject matter expert (SME) in the business in order to
demonstrate and ensure employees are proficient and effective in
their jobs.
- Experience adapting to change and demonstrate flexibility to
support corporate goals and initiatives.
- Experience delivering material/information to trainees and
employees at varying levels; teach all aspects of programs
according to the client guidelines.
- Training is more than just knowledge transfer; it's about
equipping trainees to be self-sufficient agents who will guide
customers to solutions.
- Leading a successful training group is about inspiring/engaging
trainees using multiple learning tools that will motivate them and
allows learning to flourish in your training environment.
- Maintains class roster, weekly training reports to include
knowledge checks, assessments and production reports.
- Completing certifications and owning the process required for
the same, including the necessary reports needed by the Training
Management Team.
- Trainers should help to create a supportive learning
environment for employees.
- Participates in calibrations with leaders and makes
recommendations on learning plans when development is needed.
Keywords: Advanced Call Center Technologies, LLC., Shreveport , Trainer, Human Resources , Shreveport, Louisiana
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