Field Service Mechanic - Louisiana
Company: Sudden Service, Inc.
Location: Bossier City
Posted on: April 18, 2024
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Job Description:
Taylor Sudden Service provides exclusive worldwide distribution
of genuine Taylor OEM parts and forklift service for equipment
designed, manufactured, and marketed by Taylor Machine Works, Inc.
Backed by a network of parts and service centers, nationwide dealer
support organizations, and factory-trained service technicians, SSI
is committed to providing the best parts and service support in the
industry. We offer training schools for our service technicians on
a regular basis, ensuring the best possible service to Taylor
Machine Works' customers. Sudden Service, INC (SSI) is a subsidiary
of the Taylor Group of Companies, a third-generation family-owned
business based in Louisville, MS since 1927. Job Summary:This
position reports to the Service Supervisor from whom work
assignments are received. Parts are requisitioned and reports are
submitted through that office. Since some of the service calls are
because of incumbent's contacts or solicitations, the Field Service
Mechanic is required to keep his supervisor informed of his
activities and any change in his schedule. Servicemen are usually
assigned to a territory but are called upon to assist in other
areas as required. Some may not be attached, but "float" on special
assignments or to fill in as needed. This "Service after Sales"
contact helps to enhance the company image and reputation in the
field and directly affects repeat sales. The incumbent develops a
personal relationship with the customer and establishes a source
for service and parts, showing a positive and concerned interest in
customer needs evidenced as follows: (a) upon delivery of a machine
- assembling, if necessary, performing inspections, training
operator in machine operation, its functions and capabilities,
setting forth warranty and maintenance requirements; (b) making
routine calls as time permits; (c) performing prompt and
satisfactory repair or replacement service; (d) correct reporting
of time, parts, travel, etc., to assure correct billing. The above
accountabilities require some vocational training and formal
schooling in hydraulics and diesel engine repair. The position
calls for considerable experience as a general mechanic and
additional experience in welding, hydraulics, and diesel engine
repair. Some of this training and experience may be acquired at
TMW, to gain familiarity with the product, its parts, and
assemblies, its literature, and the company policies affecting
warranty. The incumbent is called upon to interpret blueprints,
wiring and hydraulic diagrams, parts catalogs, lubrication charts
and repair manuals. He must show versatility and ingenuity to get
the machinery operating in the least possible time. Customer
satisfaction is the goal. Duties/Responsibilities:
Keywords: Sudden Service, Inc., Shreveport , Field Service Mechanic - Louisiana, IT / Software / Systems , Bossier City, Louisiana
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