IT Field Support Technician
Company: CTG
Location: Nashville
Posted on: November 27, 2025
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Job Description:
Job Description CTG is seeking motivated and customer-focused
Field Services Technicians to support desktop and end-user device
operations for a valued client in Nashville, TN. This is an
excellent opportunity for individuals with foundational IT
experience or training to grow their careers in a dynamic and
hands-on technical environment. Job Title: Field Services
Technician (Desktop Support) Location: Onsite –Nashville, TN
Employment Type: Full-Time Experience: (1–2 years or relevant
technical training) Pay: BOE: Starting at $45,000 Salaried and
Hourly options available Hours: 10 am to 7 pm, M-F, we also have &
7 am to 4 Position Summary: Key Responsibilities: Client Build
Support - Image desktops and laptops with Office 365 and other
required software. - Troubleshoot and resolve imaging issues. -
Install and configure end-user software and tools. - Validate
system builds to ensure readiness for deployment. End User Support
- Respond to help desk calls and provide on-site troubleshooting
for desktops, laptops, and peripheral devices. - Map and
troubleshoot printers, network drives, and connectivity issues. -
Confirm resolution with end users and escalate unresolved issues
per client procedures. Actions and Results - Assist with deployment
of laptops, M365 support, Zebra printers, medical lab devices, and
general end-user support. - Maintain clear and professional
communication with customers. - Perform basic hardware maintenance
and component replacement. - Track and manage inventory of IT
equipment. Required Skills and Qualifications: - Basic knowledge of
desktop/laptop hardware, software, and operating systems. -
Familiarity with PC imaging and operational programs. - Experience
working within SLA frameworks and escalation protocols. - Strong
interpersonal and organizational skills. - Basic understanding of
workstation backups and restores. - Solid communication skills
across all organizational levels. - Familiarity with Microsoft 365
troubleshooting. - Preferred: A Certification or equivalent
technical certification. Ideal Candidate Profile: - 1–2 years of
experience in desktop support or equivalent technical training. -
Eager to learn and grow in a fast-paced IT support environment. -
Comfortable working independently and collaboratively. - Reliable,
detail-oriented, and customer-service focused. Vaccination
Requirements Varicella )2 doses or positive titer) Measles Mumps
Rubella Hepatitis B or declination form Tdap w/in 10 yrs Seasonal
Flu Vaccine and Negative TB test Benefits: 401(k) Dental insurance
Health insurance Paid time off Vision insurance
Keywords: CTG, Shreveport , IT Field Support Technician, IT / Software / Systems , Nashville, Louisiana
