IT Service Desk Analyst
Company: Drax
Location: Huttig
Posted on: February 4, 2026
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Job Description:
Drax Group plc, a leader in sustainable energy solutions, is
seeking an IT Service Desk Analyst to join our dynamic IT team.
This position plays a crucial role in supporting our innovative IT
infrastructure that aids in achieving a zero-carbon, cost-effective
energy future. The IT Service Desk Analyst will be at the forefront
of handling technical inquiries, ensuring operational excellence,
and contributing to our continuous improvement in IT services to
support both internal stakeholders and external clients. Provide
first and second-line support for all IT-related queries. Record,
track, and document the service desk request problem-solving
process. Resolve technical problems with Local Area Networks (LAN),
Wide Area Networks (WAN), and other systems. Install, modify, and
repair computer hardware and software. Follow-up with customers to
ensure full resolution of issues. Prepare activity reports and
update the knowledge base. Assist in the configuration and
deployment of new IT equipment. Strong troubleshooting and
problem-solving skills in IT and network support. Experience with
help desk software and remote support tools. Knowledge of computer
systems, mobile devices, and other tech products. Ability to
communicate effectively in high-pressure situations. Medical
Insurance Dental Insurance Vision Insurance Life Insurance 401k
CompTIA A certification. Microsoft Certified: Windows 10.
Keywords: Drax, Shreveport , IT Service Desk Analyst, IT / Software / Systems , Huttig, Louisiana
