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Desktop Support technician

Company: Pegasys Information Technologies
Location: Shreveport
Posted on: September 13, 2019

Job Description:

Hi , This is for our direct client Dr.Reddy s Desktop Support technician Shreveport, LA 24 months. Desktop Technician Responsibilities Serve as the first point of contact for customers seeking technical assistance over the phone or email Complete remote troubleshooting through diagnostic techniques and pertinent questions Discover the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unsolved issues to the next level of support personnel Provide detailed information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements to procedures IT Help Desk Technician Requirements Some experience as a help desk technician or other customer support role a plus Tech savvy with working knowledge of office automation products, databases, and remote control Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and solve basic technical issues Proficiency in English Warm Regards,Bindhu - IT Recruiter248-419-2998 - Extn 210 Gtalk: - - provided by Dice

Keywords: Pegasys Information Technologies, Shreveport , Desktop Support technician, IT / Software / Systems , Shreveport, Louisiana

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