SUMMARY: Plans, directs and manages the Information Technology
(IT) Department in order to ensure the development and
implementation of cost-effective systems and efficient computer
operations to meet current and future IT needs of the Firm by
performing the following duties.
DUTIES AND RESPONSIBILITIES:
Plans, coordinates, directs and designs IT-related activities of
the Firm, as well as provides administrative direction and support
for daily operational activities of the IT Department.
Directs all IT operations in order to meet user requirements as
well as the support and maintenance of existing applications and
development of new technical solutions.
Works closely with decision makers in other departments to
identify, recommend, develop, implement and support cost-effective
technology solutions for all aspects of the Firm.
Leads the IT Department’s operational and strategic planning,
including fostering innovation, planning projects, organizing, and
negotiating the allocation of resources.
Manages the deployment, monitoring, maintenance, development,
upgrade, and support of all IT systems, including
telecommunications, servers, PCs, operating systems, hardware,
software, peripherals and office automation equipment, to meet
management and Firm information needs.
Provides Firm-wide direction in areas of policy and planning for
data processing and related functions (communication, office
systems, connectivity, etc.)
Benchmarks, analyzes, reports on and makes recommendations for
the improvement and growth of the IT infrastructure and IT
Oversees provision of end-user services, including help desk and
technical support services.
Analyzes business needs presented by the user and recommends
Works with stakeholders to define business and systems
requirements for new technology implementations.
Keeps current with the latest technologies and remains highly
technically competent at all levels while striving for enhanced
Manages financial aspects of the IT Department, including
purchasing, budgeting and budget review.
Develops business case justifications and cost/benefit analyses
for IT spending and initiatives.
Develops and implements all IT policies, procedures and best
practices, including those for architecture, security, document
retention and destruction, disaster recovery, standards, purchasing
and service provision, to ensure effective and consistent
information processing operations and to safeguard information
Negotiates and administers vendor, outsourcer, and consultant
contracts and service agreements.
Practices asset management for IT hardware, software and
Selects, develops, and motivates qualified staff to effectively
carry out departmental functions and provide for the continuity of
managerial and specialized skills.
Supports other members of the IT Department, providing backup
and/or assistance while upholding IT initiatives.
Maintains knowledge of developments in the area of systems and
hardware and incorporates new developments into the future systems
of the Firm.
Demonstrates leadership skills, including motivating and
Strong communication skills, both orally and in writing.
Ability to interact and maintain professional relationships with
staff as well as clients.
Ability to work both independently and as part of a team with
professionals at all levels.
Promotes teamwork by contributing to a positive team atmosphere,
exhibiting objectivity and openness to others’ views, and
supporting everyone’s efforts to succeed.
Identifies issues and proposes solutions while demonstrating the
ability to solve problems and make timely decisions.
Must exhibit a high degree of professionalism including the
ability to maintain the highest levels of confidentiality.
Exhibits strong analytical ability and performs assigned tasks
with the highest degree of professionalism and integrity.
Ability to handle multiple projects simultaneously while
providing superior service.
Follows policies and procedures, supports the Firm’s goals and
values, and develops strategies to achieve Firm IT goals.
Adapts to changes in the work environment while managing
competing demands and developing innovative approaches and
Supervises employees of the IT Department. Carries out
supervisory responsibilities in accordance with the Firm’s policies
and applicable laws. Responsibilities may include training
employees; planning, assigning, and overseeing work; appraising
performance; rewarding and disciplining employees; addressing
complaints and resolving problems.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
Education and/or Experience:
Bachelor’s degree from four-year college or university in
Computer Science, Computer Information Systems, or related field.
Minimum ten years’ experience of progressive roles in the
Information Technology field that include managing an information
systems department in a medium or large size firm. Minimum three
years’ experience in leadership or management in an IT setting.
Solid technological knowledge and experience in the use and
application of the most current technologies and products used in
the industry. Experience implementing and securing cloud-based
technologies. Coding skills and/or experience helpful.
Thorough knowledge and experience Microsoft suite of
applications (including Office 365, Word, Excel, PowerPoint,
Outlook, Publisher, Access), hardware and software, office
automation, database design, and data communications. Advanced
knowledge of networking, operating systems and servers. Extensive
knowledge of software testing methods, practices, and preventative
Firm Culture/Client Service:
Promotes the firm’s culture, including supporting Heard, McElroy
& Vestal’s philosophy of developing a relationship with each client
on a personal level, catering to their specific needs.
Ability and judgment to interact and communicate appropriately
with other employees, clients and management. Ability to serve
clients, both internal and external (community/public) in a manner
that will support superior client relations.
Physical Demands/Work Environment:
While performing the duties of this job, the employee is
regularly required to sit and talk or hear. The employee is
frequently required to walk or use hands to finger, handle, or
feel. The employee is occasionally required to stand; reach with
hands and arms and stoop, kneel, crouch or crawl. The employee must
frequently lift and/or move up to 25 pounds and occasionally lift
and/or move up to 50 pounds. Specific vision abilities required by
this job include close vision, distance vision and ability to
adjust focus. The noise level in the work environment is usually
This job description reflects management’s assignment of
essential functions. It does not prescribe or restrict the tasks
that may be assigned. Heard, McElroy & Vestal shall, in its
discretion, modify or adjust the position to meet the Firm’s
changing needs. This job description is not a contract and may be
adjusted as deemed appropriate in the Firm’s sole discretion.