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Residential Installation & Service Technician - Shreveport, LA

Company: Comcast
Location: Shreveport
Posted on: November 24, 2020

Job Description:

Job Summary:

Responsible for demonstrating a sufficient aptitude for acquiring the

skills and knowledge involved in the competent performance of the tasks

relating to broadband installation and troubleshooting activities.

Functions in an entry-level, trainee position with an increasing degree

of proficiency and decreasing degree of supervision with regard to those

skills and tasks for which training and instruction are received during

tenure in this position. Completes written and field assessments,

meeting/exceeding employee standards, and supervisor approval will be

used to determine advancement to the next level. Continued employment is

contingent upon achieving required training, certifications, and safety

requirements. Works on straight forward tasks using established

procedures.

Employees at all levels are expected to:

* Understand our Operating Principles; make them the guidelines for how

you do your job

* Own the customer experience - think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

* Know your stuff - be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

* Win as a team - make big things happen by working together and being

open to new ideas

* Be an active part of the Net Promoter System - a way of working that

brings more employee and customer feedback into the company - by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

* Drive results and growth

* Respect and promote inclusion and diversity

* Do what's right for each other, our customers, investors and our

communities

Core Responsibilities:

* Performs installations and changes of service, while adhering to:

applicable codes, requirements, guidelines, company procedures, and safe

work practices in order to provide an outstanding customer experience.

* Updates customer account to ensure an accurate record of products and

services is captured to ensure that customer has a positive experience

throughout the ongoing customer relationship.

* Through the use of sound judgement and decision making, troubleshoots

and problem solves customer inquiries and concerns to ensure products

and services are working properly to drive a positive customer

experience.

* Communicates, engages, and provides customer with education on

products and services.

* Persists and finishes projects despite obstacles with little

supervision, take extra steps to prevent mistakes or create

opportunities to further engage customer with our products and services

and enhance the ever-evolving customer relationship.

* Displays active listening skills, perceive emotional awareness in

difficult situations, and empathize with customers to enhance an overall

positive experience.

* Uses installation tools and hand tools and perform jobs from high

places (on poles and roofs), including climbing poles with proper

equipment (safety belt, strap, climbers), ladders, and bucket trucks (18

to 26 feet).

* Manipulates connectors, fasteners, wire and uses hand tools.

* Lifts and carries loads of 70 lbs. or more, works in confined spaces

such as crawl spaces or attics, works while standing 50 -70% of the time

and performs work near power lines and electricity.

* Works within manufacturer's rated weight capacity for all equipment,

including but not limited to ladders and aerial lifts.

* Through the use of Company vehicle maintains proper equipment in order

to be prepared to perform required duties. Drives company vehicle in

performance of duties in a safe and responsible manner with appropriate

state licensing requirements while working and traveling in inclement

weather.

* Vision ability: close vision, peripheral vision and ability to adjust

focus and able to manipulate objects such as pens, keyboard and mouse.

* Normal work shift may include weekends; may include 10 hour days for 4

days a week and available to work overtime including weekends, evenings

and holidays.

* Works in areas with exposure to moderate noise level, dogs or other

animals, construction areas, or the public in general.

* Training will be provided in areas of safety, company specific

training, installations, and other areas as necessary.

* Continued employment is contingent upon achieving required training,

certifications, and safety requirements.

* Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

* Other duties and responsibilities as assigned.

Job Specification:

* High School or Equivalent

* Generally requires 0-2 years related experience.

Comcast is an EOE/Veterans/Disabled/LGBT employer

Keywords: Comcast, Shreveport , Residential Installation & Service Technician - Shreveport, LA, Other , Shreveport, Louisiana

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