Customer Service

Company: Teleperformance
Location: Shreveport
Posted on: January 13, 2021

Job Description:

Overview Why You'll Choose UsTeleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.Benefits of working with TP include*ASK ABOUT OUR $1000 License in Hand sign on BONUS!!!!!!--- Paid Training--- Competitive Wage- $18.00 - $22.00 per hour--- Pay Per Performance Bonus--- Full Benefits (Medical, Dental, Vision, 401k and more)--- Employee wellness and engagement programs--- A fun, casual work environment on site or virtual*Candidates are required to pass a background and drug screening to attend product training. Some restrictions may apply.YOUR IMPACTOur Licensed HealthCare Insurance Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all lifestyles and no two days will be the same.Responsibilities Your Responsibilities--- Handle and carefully respond to all inbound and outbound customer inquiries--- Provide excellent customer service through active listening--- Work with confidential customer information and treat it sensitively--- Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding--- Appropriately communicate with customers, exercising retention efforts if needed--- Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan--- Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planningQualifications What We're Looking for--- 1-year Customer service experience minimum--- Over 18 years of age--- Ability to type 25 wpm--- High School Graduate or GED--- Comfort with desktop computer system--- Proven oral & written communication skills--- Possess home state Life & Health Insurance LicenseWhat We Prefer--- 6 months Call Center experience and/or sales experience--- Logical problem-solving skills--- Availability to work various shifts --- Ability to use Windows operating systems--- Organization and work prioritization skillsTeleperformance is an Equal Opportunity Employer

Keywords: Teleperformance, Shreveport , Customer Service, Other , Shreveport, Louisiana