Program Assistant

Company: Veterans Health Administration
Location: Shreveport
Posted on: April 9, 2021

Job Description:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/14/2021. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Determine eligibility and enrollment entitlements for VA health care which requires extensive knowledge of laws, directives policies and procedures. Must possess vast computer knowledge in creating and capturing data. Advises patients on National VA Enrollment, the uniform benefits package and non-medical benefits. Perform Decedent Affairs duties for the facility which includes: Interviews bereaved members of patient's families, either individuals or groups informing them of operational details about the death; benefits; arrange for the release of remains to the selected undertaker; ensure all forms are completed and obtains appropriate and substantiating signatures. Works closely with the Pathology & Laboratory Service. Assist the Public Affairs Office as well as other services with community activities such as Health Fairs, Homeless Veterans stand downs, and Post Deployment health re-assessment. Review requests for reimbursement of travel costs for the purpose of assuring compliance with regulation and procedures. Arranges all modes of transportation via air ambulance, commercial air, taxi, ambulance, bus and/or independent transports. Correspond with physician, traveler, social worker or CBOC representative and vendor to determine the most dependable and economical mode of transportation. Provides exceptional customer service by exceeding the expectations of the customer. OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must possess graduate education where it is directly related to the work of the position. You will be rated on the following Competencies for this position:
Computer SkillsCustomer ServiceInterpersonal SkillsOrganizational StewardshipTeamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: This is primarily a sedentary position, but the work requires some walking, bending, stooping and carrying of light objects such as manuals, documents, etc. Concentration and sustained performance under prolonged stress is required because of the time
factors involved in completion of work assignments within deadlines. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Keywords: Veterans Health Administration, Shreveport , Program Assistant, Other , Shreveport, Louisiana