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Field Service Technician - El Dorado, AR

Company: Altice USA
Location: El Dorado
Posted on: September 12, 2021

Job Description:

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We're not the only ones who have seen it; we've recently been recognized by Forbes as one of America's Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity & inclusion program.


Job summary

As a Broadband Technician, you're our tech savvy brand ambassador. You'll be responsible for providing the highest level of service to our clients through installations, changes, repairs, and disconnections of cable services, including video, data, and telephone. As the face of AUSA in our customers' home, you'll troubleshoot any issues and educate them on new and existing products and services to benefit their experience.

Why Join our Team?

As a Broadband Technician at Altice USA, we will provide you with resources and training necessary to learn skills that can grow into a rewarding career. In addition to the tools to build a fruitful career, we provide competitive perks and benefits, such as: Development and growth opportunities, paid vacation and sick time, an employee product discount (if residing in the footprint), health insurance day one of employment, tuition reimbursement, and 401(k) with company matching funds!


  • Provides high quality internal and external customer service; role modeling AUSA's values
  • Installs, tests, and troubleshoots AUSA products and services, including video, data, and telephone
  • Utilizes network tools and troubleshooting knowledge to resolve network problems
  • Resolves issues at installation and on scheduled service calls
  • Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures
  • Determines customer's current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional products
  • Resolves or escalates customer complaints, as appropriate
  • Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle
  • Meets scheduled appointment windows
  • Completes work orders and other documentation on paper and/or by mobile device
  • Represents Company to collect payments and equipment; secures appropriate customer signatures
  • Maintains network integrity through preventive maintenance and home
  • Adheres to established maintenance windows for all outages
  • Uses small hand tools, power tools, meters, and other equipment
  • Maintains and secures Company truck and equipment
  • Works on regularly scheduled days, as well as possible unscheduled days and beyond regular work hours when necessary
  • When applicable, rearranging and reconnecting fiber optic service drops at pole, underground or building terminals
  • Performs other duties as assigned


Qualifications / Requirements/Experience


  • High School Diploma or equivalent
  • Ability to communicate in person and by telephone
  • Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires
  • Hand and finger dexterity to carry and to use tools and equipment as necessary
  • Ability to work while standing 50 - 70% of the time
  • Ability to use any equipment in a safe manner, in accordance with company, industry and regulatory standards
  • Ability to safely lift 75 pounds
  • Ability to carry, climb, and operate extension ladder, (approx. 28 ft high and 75 pounds). Accommodation with 50-pound maximum lifting is
  • Ability to climb poles using gaffs, hooks, and climbing belt (weight limit of 350 pounds including equipment)
  • Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twisting
  • Ability to drive Company vehicle in a safe and responsible manner Knowledge of basic mathematics
  • Knowledge of basic electronics
  • Skill in using a Windows-based computer
  • Ability to comprehend and operate appropriate testing equipment (e.g., signal level meters, ohm meters)
  • Ability to prioritize and organize effectively
  • Ability to work independently and with others

Requirements of this position include demonstration of either full vaccination status against COVID-19 or company-provided weekly COVID-19 testing.

Keywords: Altice USA, Shreveport , Field Service Technician - El Dorado, AR, Other , El Dorado, Louisiana

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