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Customer Care

Company: LOUISIANA ASSN FOR THE BLIND
Location: Shreveport
Posted on: November 19, 2021

Job Description:

Job DetailsJob LocationHeadquarters - Shreveport, LADescriptionDuties include but are not limited to:Deal directly with customers either by telephone or face-to-face Respond promptly to customer inquiries, handle and resolve customer complaints, and follow up on customer interactionsObtain and evaluate all relevant information to handle product and service inquiries Provide pricing and delivery informationSet up new customer accounts and keep accounts up to dateProvide quotes and process ordersOrganize workflow to meet customer timeframesDirect requests and unresolved issues to the designated personKeep records of customer interactions and transactionsRecord details of inquiries, comments and complaintsMaintain customer databasesCommunicate and coordinate with internal departmentsTrain customer care specialistBe a leader and example for the Customer Service DepartmentQualificationsKey Competencies:Interpersonal and listening skillsCommunication skills - verbal and writtenProblem analysis and problem-solvingAttention to detail and accuracyCustomer service orientationAdaptability and initiativeQualifications:Associates Degree or relevant experienceThorough knowledge of LAB products, customer base, and procedures a plusKnowledge of customer service principles and practicesKnowledge of relevant computer applicationsAbility to typeNumeric, oral and written language applications Preference given to qualified visually impaired individuals Associated topics: agent, call center specialist, client service, customer care, customer care associate, rep, representative, service specialist, system support, telephone

Keywords: LOUISIANA ASSN FOR THE BLIND, Shreveport , Customer Care, Other , Shreveport, Louisiana

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