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Customer Service Representative

Company: GLOVIS America
Location: Shreveport
Posted on: January 13, 2022

Job Description:

Job DetailsJob LocationVehicle Processing Center - Shreveport - Shreveport, LAPosition TypeFull TimeEducation LevelHigh School/G.E.DTravel PercentageRarelyJob Shift1stJob CategoryCustomer ServiceAbout Hyundai GLOVIS America Inc.GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.SummaryCoordinate all Customer Service & Support activities and programs to ensure a safe, healthy, accident-free, and productive work environment for all employees.Responsibilities Process and log yard sortsReceive yard sort requestsDevelop system for logging requests, including purpose, lead, start and end times, as well as sort team members.Log sorts onto computer, including start and end times.Find Veles data as requested by operations.Report results via email or spreadsheet.Monitor yard sort teams Visually monitor yard sort teams and quality of work and number of participants.Observe proper procedures and team wear of all sort team members.Ask questions to team lead as needed.Respond to sort team members as requested.Inspect truck loading area and yardInspect the truck load lanes each hour to ensure cleanliness. Report any spills or trash to the driver or carrier office.Log inspection results in logbook.Perform light clean up (pick up small trash) when easily accomplished.Notify Customer Service Manager and Facilities Maintenance of a spill.Close any vehicle doors found open or windows found open.Survey yard for visitorsMonitor and troubleshoot IT problems Monitor phone and email communications.Use Veles to place vehicles on hold, or release holds as requested.Other duties as assigned Skills Ability to work effectively in group/team settings.Ability to respond to IT problems and Customer queries.Interpersonal and communication skills.Knowledge of MS Office applications to include Excel experience.Knowledge of customer service and support regulations and compliance standards.Excellent written and oral communication skills.Versatility, flexibility, and a willingness to work within changing priorities with enthusiasm.Education & ExperienceHigh School Diploma/GED Knowledge of VELES system is a plus Valid Driver's License Physical RequirementsAbility to sit in front of a desk and/or in front of the computer for long periods Repetitive use of hand/grasping product, writing, and typingLift up to 20 lbs.Carry up to 20 lbs.Stand/walkReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Working and Environmental ConditionsThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Typical office environment with low-level noise exposure.The position is based out of the West Point, GA office at a plant manufacturing/warehousing environment.Communication with employees and field partners will be primarily conducted via phone and email.The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.

Keywords: GLOVIS America, Shreveport , Customer Service Representative, Other , Shreveport, Louisiana

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