Customer Support Specialist
Company: Teleperformance USA
Location: Shreveport
Posted on: August 27, 2024
Job Description:
Category : Customer Service/Support
-About TP -Teleperformance is a global, digital business services
company. We deliver -the most advanced, digitally powered -business
services to help the world's -best brands streamline their business
in -meaningful and sustainable ways.With more than 500,000 inspired
and -passionate people speaking more than -300 languages, our
global scale and local -presence allow us to be a force of good -in
supporting our communities, our -clients, and the environment. -
-Benefits of working with TP include:
Paid TrainingCompetitive WagesFull
Benefits (Medical, Dental, Vision, 401k and more)Paid Time
OffEmployee wellness and engagement programs - -Teleperformance and
You -Through a balanced -high-tech and -high-touch -approach
-blended with -deep -industry and geographic expertise, we -make
people's lives -simpler, faster, and safer. We help companies adapt
quickly to changing needs, and are inspired to deliver only the
-best in all that we do. You will become a key contributor in
making that happen. - -As the eyes and ears for our team fielding
customer inquiries and finding innovative ways to respond, you will
work in a collaborative and engaging environment. You will have the
chance to interact with people from all walks of life, and no two
days will be the same. As you continue to grow and challenge
yourself, you will discover your potential can take you anywhere
you want to go. -Did you know that our Chief Client Officer started
her career at Teleperformance as an agent and advanced to the
pinnacle of the company? At Teleperformance, the sky is the limit!
-This position will be based on-site at our Shreveport, Louisana
location.Your ResponsibilitiesAs a customer service representative,
you will be responsible for finding innovative ways to respond to
varying questions, issues, and concerns.
Connect with customers via
phone/email/chat/and or social media to address their questions
and/or concerns.Calmly attempt to resolve and de-escalate any
issues.Escalate interactions when necessary and appropriate.Respond
to requests for assistance and/or possible processing
payments.Track all call related information for auditing and
reporting purposes.Provide feedback on call issues.Upsell if
required.We're looking for fearless people - people who are
inspired to deliver only the best in all that we do.
- High School Diploma or equivalent
- IT/Network certifications/degrees preferred
- 18 years of age or older
- Proven call center experience
- Typing 25 WPM
- Proficient in PC operation and navigation
- Entry-level network troubleshooting
- Ability to set up home Wi-Fi
networkAbility to set up and configure a router or switchCore
proficiency with a laptop or desktop computer
- Able to work independently
- Have excellent communications skills, both oral and
written
- Ability to work in a constantly changing and fast paced
environment
- Ability to stay composed and objective
- Active listening skillsBe Part of Our TP FamilyIt is our
mission to always provide an environment where our employees feel
valued, inspired, and supported, so that they can bring their best
selves to work every day. -We believe that when employees are happy
and healthy, they are more productive, creative, and engaged. We
are committed to providing a workplace that is conducive to
happiness and a healthy work-life balance. -We also believe that to
be our best selves, we need to be surrounded by people who are
positive, supportive, and challenging. -We are committed to
creating a culture of inclusion and diversity, where everyone feels
welcome and valued. -Teleperformance is an Equal Opportunity
Employer
Keywords: Teleperformance USA, Shreveport , Customer Support Specialist, Other , Shreveport, Louisiana
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