ShreveportRecruiter Since 2001
the smart solution for Shreveport jobs

Customer Support Specialist

Company: Mommy Jobs Online
Location: Shreveport
Posted on: June 15, 2019

Job Description:

Customer Support Specialist This position is with Mommy Jobs Online, so please visit www.mommyjobsonline.com to apply and get registered on our site directly! Mommy Jobs Online is now seeking Customer Support Specialist that often collaborate with the Sales or Success team on customer issues. Having a good sense of sales opportunities and churn risks is crucial. Our focus is email support. Were not currently doing chat support, and only use phone calls and/or screen shares when an issue cannot be solved efficiently over email. We have a comparatively low ticket volume, with a high proportion of technical tickets and complicated workflow related challenges. Macros / canned responses are an occasional tool, not a crutch. We do a lot of writing. The emphasis is on a consultative approach and providing individualized responses to customers. Were a team of three people and work in a shared ticket queue. Theres no traditional ticket escalation or ticket assignment. If a technical problem cannot be solved internally, we work directly with an engineer. Youll have a high level of independence and responsibility immediately, and be expected to manage your own time. Our main focus is the support ticket queue, but youre also free to create and champion your own side projects (writing new support content, creating a feature proposal for the product team, etc.) Must haves ... Work schedule based in one of the following time zones: US eastern time (UTC-5), UK time (UTC0), Central European time (UTC0) Experience working in a remote environment (communicating asynchronously over slack, zoom, email, etc.) Native-level English proficiency and able to easily communicate with customers over email, chat, and phone Ability to break down complex concepts into concise and well-written content Bonus skills / attributes ... o Experience in a field focused on customer / client relationships (e.g. customer support, business development, tutoring, teaching, counseling, sales, account management) o Undergraduate degree in computer science or equivalent o Junior level experience as a software engineer or web developer o Experience writing or formatting online content o Strong knowledge of Python Pay: $15.00 per hour / DOE Why work with us? o Work remotely and create your own schedule (we believe in trust and autonomy) o Enjoy face-to-face time with the whole team on all-expense paid retreats 2x year. o Experience building a truly successful SaaS company with a dedicated, small team where you can have a huge impact o Above market salary o Excellent medical & dental coverage, including 99% paid premiums and HSA option (US residents) o Matching 401k (US residents) To Become An Agent Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLCarolynT when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Shreveport , Customer Support Specialist, Other , Shreveport, Louisiana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Experienced Photographer - Graduation Events - Monroe, LA
Description: GradImages is currently searching for experienced graduation photographers in Monroe, LA and the surrounding area to work with us during graduation events taking place in the Spring April June and Winter (more...)
Company: Iconic Group
Location: Monroe
Posted on: 06/28/2019

Hair Stylist - Licensed - LONGVIEW, TX-3080 North Eastman Rd., 75605
Description: Sport Clips is hiring Licensed Hairstylists, Cosmetologists and Barbers in our rapidly growing, exciting, fast-paced salons br br JOB DESCRIPTION br br Sport Clips is the nation's leading Men's (more...)
Company: Sport Clips
Location: Longview
Posted on: 06/28/2019

Now Hiring
Description: Solid 24 year old company is seeking individuals with a desire to help others join our growing team Duties include but not limited to
Company: Shelton Career Center
Location: Longview
Posted on: 06/28/2019


HOT TRAN$FER LEAD$ sent to your phone LIVE! BIG BUCK$! No travel!
Description: We do NOT merely save small business owners money on their merchant credit card processing fees. We ELIMINATE their fees entirely This can save your business owner
Company: Colorado Protection, LLC - zipCCfees
Location: Longview
Posted on: 06/28/2019

Get New Handyman Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Monroe
Posted on: 06/28/2019

Wellness Benefits and Health Specialist
Description: Flexible schedule Make additional income while working from home America's 1 Consumer driven
Company: Conner Healthcare Consulting
Location: Longview
Posted on: 06/28/2019

Want to Supplement Your Income? (Telecommute)
Description: We are currently interviewing for Benefit Consultants for the nation's largest provider
Company: JMS Benefits
Location: Monroe
Posted on: 06/28/2019

Recruiters Needed telecommute
Description: Dental Plan Company, featured on 60-Minutes and in the Wall Street Journal, and Good Morning America seeks serious and
Company: AmeriPlan
Location: Shreveport
Posted on: 06/28/2019

Medical and Dental Enrollers/Work From Home
Description: Amazing health benefits company seeking professional individuals who are motivated and are
Company: AmeriPlan
Location: Shreveport
Posted on: 06/28/2019

Transcriptionist
Description: Job Description: This is straight medical transcription of IMEs as an independent contractor. The rate of pay starts at 9 cents per line 65-character line, including template , with annual increases (more...)
Company: Mommy Jobs Online
Location: Shreveport
Posted on: 06/28/2019

Log In or Create An Account

Get the latest Louisiana jobs by following @recnetLA on Twitter!

Shreveport RSS job feeds