Application Analyst System Support
Company: CHRISTUS Health
Location: Shreveport
Posted on: January 12, 2021
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Job Description:
Description Summary: The Application Analyst System Support is
responsible for advancing the operational function efficiently of
the assigned applications. This includes advising and assisting
customers and PFS Associates in the operation and administration of
Patient Financial Services system application (MEDITECH),
collaborating with customers and Patient Financial Services
Associates to enhance their work methodologies and tools; and
maintaining a customer-centric technical knowledge and focus when
contributing to the analysis, design, development, testing,
documentation and implementation activities of the assigned
software. Develop training manuals and documentation for PFS
(Patient Financial Services) BAR (Billing Accounts Receivable)
system. Train departmental and other applicable CHRISTUS Associates
in the proper use of PFS BAR system. Perform BAR system application
testing and provide detail result information to applicable systems
support Applications Analyst (Information Management Department).
Work collaboratively with Management and PFS Associates in order to
learn processes necessary for the table build, testing, training
and delivery of BAR applications. Identify system related issues
and concerns and communicate them to the applicable BAR system
support Applications Analyst (Information Management Department)
and develop options and recommendations. Assist with the
development and deployment routine system reports. Responsible to
learn complex MEDITECH query and report writing. Develops and
deploys complex reports as requested by PFS Management and/or its
Customers. Assist in the coordination, preparation and conducting
of training or education sessions for internal and external
Associates and customers. Maintain increasing technical knowledge
of the assigned application. Work with vendors regarding
information service request or issues to obtain support,
information and assistance. Produce required department reporting
associated with projects and problems assigned. With limited
supervision, define boundaries, set priorities, plan and manage
multiple projects. With limited guidance, develop detailed project
schedules for all assigned projects, mapping dates and resources to
tasks. Assist Program Directors to effectively communicate research
or define system functionality as it relates to Business Office
process improvement or redesign. Maintains and demonstrates good
teamwork on assigned projects through actions and job performance.
Provide effective customer service by being courteous, polite and
friendly at all time acknowledging Associates or clients timely to
determine their needs and help resolve issues or requests. The
Applications Support Analyst-Associate is also responsible for
providing the technical skills and business knowledge necessary for
the on-going support of the assigned systems and technologies. The
Applications Support-Analyst Associate must ensure that the systems
are in line with the customers' needs. He/she must maintain contact
with vendors and the appropriate levels of departmental, corporate,
and user management, to exchange information and ensure the proper
adherence to the organization's policies and procedures. The
Applications Analyst Associate is responsible for implementation of
analysis, design, development and post-implementation support of
applications and strategies that will further the organization's
business and healthcare delivery success. Perform other duties as
assigned or required. Requirements: Associates degree preferred or
significant experience (2 years) in a healthcare discipline such
as: Nursing, Pharmacy, Medical Records, Billing, Admissions,
Information Systems, Accounts Payable or other major healthcare
business or clinical discipline recommended. Information system
training preferred. Possess an understanding of computers,
database, and network technology. Verbal and written communication,
and interpersonal skills to effectively interface, train and
collaborate with internal and external Associates, clients and
customers at all levels. Project management and problem-solving
skills. Must be able to work in a team environment, prioritize and
organize multiple tasks, projects andbe detailed oriented Social
intelligence and analytical methodology is required. Six months of
successful hands-on experience with at least one-year healthcare
information systems application recommended. Work Type: Full
Time
Keywords: CHRISTUS Health, Shreveport , Application Analyst System Support, Professions , Shreveport, Louisiana
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