QCS Resident Service Technician
Company: ABB Group
Posted on: January 15, 2022
QCS Resident Service TechnicianTake your next career step at ABB
with a global team that is energizing the transformation of society
and industry to achieve a more productive, sustainable future.At
ABB, we have the clear goal of driving diversity and inclusion
across all dimensions: gender, LGBTQ+, abilities, ethnicity and
generations. Together, we are embarking on a journey where each and
every one of us, individually and collectively, welcomes and
celebrates individual differences.In this position, you will
provide technical support for Process Automation Process Industries
in IAPI Service in Evadale, Texas, delivering superior,
professional service, remotely or on-site.Reporting to the Manager
Field Engineering 2, you will be will be responsible for supporting
the full lifecycle of ABB pulp-and-paper quality control products
at ABB customer facilities under limited professional supervision.
This includes performing preventive and corrective maintenance,
testing and troubleshooting proprietary ABB hardware and software,
as well as assisting with any projects, upgrades, new
installations, and advanced services for the technician's assigned
customer or region. This individual will be required to work
independently or as part of a small site team to provide service
for customers of ABB pulp-and-paper quality control solutions. The
technician will be supported by his or her service team which
consists of a coordinator to assist with scheduling of work, a
Regional Technical Advisor for mentoring and assistance with the
most difficult field problems, and an Operations Manager for direct
reporting and personnel issues. The Field Service Technician
provides mentoring and guidance for less experienced Field Service
Technicians, utilizing his or her wealth of industry
- Maintain ABB's suite of quality control hardware and software.
This includes but is not limited to; cleaning debris from sensors,
troubleshooting electrical and mechanical issues with the frame and
sensor package, troubleshooting the computer system and Human
Machine Interface (HMI)/control software, and maintaining the
working state of the entire ABB quality control solution at site.
The Technician should be able to handle detailed customer questions
about the state of the ABB system on-site.
- Handle difficult customer service-related issues while
fostering the customer relationship and working to solve technical
problems on-site. Deal directly with, and communicate effectively
with plant operators, plant management, 3rd party vendors, and
other ABB employees in support of service operations.
- Participate in the mentoring and development of less
experienced Field Service Technicians. Provide on-the-job training
for other Technicians and report detailed feedback to the
- Participate in the contract management for the site(s) in the
Technician's jurisdiction. Assist with contract renewals and
provide evidence regarding the value of the ABB contract to the
- Troubleshoot and repair equipment applying own wealth of
industry experience to resolve problems. A good understanding of
electrical theory and electrical safety is required in order to
perform this job and promote a safe work environment for other
Field Service Technicians.
- Accurately document the work that is performed at a customer
facility and/or project staging area. Professionally document work
completed on periodic preventive maintenance as well as
intermittent corrective maintenance tasks. Maintain and review the
documentation for the sites in the Technician's jurisdiction.
- When required, play an active role in various projects such as
upgrades, new installations, or new functionality for customers.
Coordinate work with other groups to ensure meeting
- Depending on the service requirements for a particular customer
or region, this position may require travel up to 30% and/or
- Associates Degree in field relating to instrumentation &
control, electrical engineering technology, electronics,
instrumentation or process control and 8 years of industry specific
experience on ABB pulp and paper quality control products (or
equivalent 3rd party vendor products).
- Candidates must be comfortable using electrical test equipment
such as voltmeters or multi-meters safely.
- Mechanical aptitude is preferred.
- Candidates should be comfortable using basic hand tools.
- Candidates must already have a work authorization that would
permit them to work for ABB in the US.Benefits
- Retirement plan
- Life insurance
- Disability insurance
- Medical insurance
- Wellbeing programMore about usProcess Industries division
delivers complete electrification and automation solutions,
industry-specific products and lifecycle services across
industries. Engineering and delivering automation solutions from
device to monitoring and control make our customers get more out of
their investment; digitalization solutions including collaborative
operations and augmented reality help improve plant and enterprise
productivity, reduce maintenance and energy costs. Our engineering,
project management, services and solutions portfolio covers a wide
range of industries - Mining, Pulp & Paper, Metals, Aluminum and
Cement, Data centers and Food and BeverageWe look forward to
receiving your application. If you want to discover more about ABB,
take another look at our website www.abb.com.ABB in the United
States requires employees to be fully vaccinated against COVID-19,
or in specific and limited circumstances, be approved for a
sincerely held religious belief or a medical/disability
accommodation.Equal Employment Opportunity and Affirmative Action
at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative
Action Employer encouraging diversity in the workplace.All
qualified applicants will receive consideration for employment
without regard to their race, creed, color, ancestry, religion,
sex, national origin, citizen status, age, sexual orientation,
gender identity, disability, marital status, family medical leave
status, or protected veterans status. For more information
regarding your (EEO) rights as an applicant, please visit the
an Equal Employment Opportunity and Affirmative Action Employer,
applicants may request to review the Affirmative Action Plan of a
particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M.
EST Monday through Friday by contacting an ABB HR Representative at
1-888-694-7762.Protected veterans and qualified individuals with a
disability may request a reasonable accommodation if you are unable
or limited in your ability to use or access ABB's career site as a
result of your disability. You may request reasonable
accommodations by calling an ABB HR Representative at
1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes
and applications will not be accepted in this manner.
Keywords: ABB Group, Shreveport , QCS Resident Service Technician, Professions , Ashdown, Louisiana
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