Workstation Support Analyst

Company: Genesis10
Location: Shreveport
Posted on: August 4, 2022

Job Description:

Genesis10 is seeking a Workstation Support Analyst for a contract with our client in Shreveport, LA

Summary:
This position supports internal customers for information technology hardware and software needs for personal computing devices (desktop support).

Responsibilities:

• 
  
• Provides support for MS Office products, desktop support issues, and printer issues.
  
• Updates and records all activities in the incident management tool.Responds to customers in a timely manner to resolve incidents and service requests related to hardware and software in systems supported by client
  
• Works with other IT support staff and IT management to determine best course of action to resolve incidents and customer requests.
  
• Documents and communicates diagnostic steps within the IT knowledge base.
  
• Monitor IT security tools to ensure security compliance on desktop support assets. Remediate security vulnerabilities on desktop support assets remotely and in person.
  
• Maintains asset management processes with other general offices and data centers.
  
• Administrate miscellaneous IT systems in support of the Desktop Support team.
  
• Exemplifies client's Vision, Values, and Culture in every interaction with team, clients, and stakeholders.
  
  
  Qualifications:
  
  
  • 
    
  • Two (2) years of experience in computer hardware and software deployment, troubleshooting and repair (or equivalent combination of education and experience).
    
  • A+ certification preferred
    
  • ITIL Foundation certification preferred
    
  • Education:
    
  • Associate's degree (A.A.) or equivalent from two-year college or technical school, preferably in Computer Science, Information Systems or a related technical discipline
    
    
    
    Required Skills:
    
    
    • 
      
    • WINDOWS 10
      
    • DESKTOP HARDWARE
      
    • DEPLOYMENT
      
    • ITIL
      
    • ASSET MANAGEMENT
      
    • Additional Skills:
      
    • INCIDENT MANAGEMENT
      
    • IT SUPPORT
      
    • MICROSOFT OFFICE
      
      
      
      If you have the described qualifications and are interested in this exciting opportunity, apply ASAP!
      
      Whether you are looking for contract, contract-to-hire, or permanent positions, let's connect today!
      
      Benefits of working with Genesis10:
      Medical, Dental, HSA, 401k, etc are available.
      Bi-weekly payroll.
      Established consultant re-marketing program that provides meaningful and challenging on-going opportunities.
      Downtown parking allowance.
      Delivery Director for employee success and support.
      $1000 referral program with the opportunity to earn additional income.
      
      About Genesis10:
      Genesis10 is a Professional Technology Services Firm providing Staffing, Workforce Optimization and Domestic Outsourcing Solutions. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com Genesis10 is an Equal Opportunity Employer, M/F/D/V
      
      #DIG10-MN
      Genesis10-74123698

Keywords: Genesis10, Shreveport , Workstation Support Analyst, Professions , Shreveport, Louisiana