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Customer Service Representative - Remote work at home

Company: Dialog Direct
Location: Belcher
Posted on: November 22, 2021

Job Description:

Dialog Direct, a Qualfon company, is actively hiring Customer Service Representatives to work from home fielding inbound calls from our customers. Our Customer Service Representatives will have virtual paid training from their home.Our Mission:Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.What you will be doing

  • Answer incoming calls and assist customers
  • Research information in databases to resolve customer issues
  • Maintain composure in escalated situations
  • Operate accurately and efficiently in a fast-paced environment
  • Handle multiple responsibilities at one time
  • 100% attendance during trainingWork at Home Requirements
    • Desktop or Laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible
      • Operation system - Windows 10 or newer
      • Webcam-Video available
      • The computer must have least 4GB of RAM
      • High-speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spot
      • Upload speed of 3 Mbps; Download speed of 10 Mbps
      • USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech recommended) 3.5 mm headsets and gaming style headsets are not approved.
      • Must have available cell phone, tablet or landline required for Multifactor authenticationWhat skills you will need
        • GED or High School Diploma required; some college preferred
        • Prior work-at-home experience desired
        • Comfortable working self-managed
        • Minimum one-year previous customer service/sales experience
        • Typing speed of 25 WPM with 90% accuracy required
        • Computer knowledge in Windows-based application required
        • Strong ability to communicate articulately and succinctly both verbally and in writing
        • Manages emotions and maintains positive energy
        • Passion for meeting or exceeding performance goalsCall center position hiring immediately!''Work Remotely
          • YesJob Type: Full-timePay: $14.00 per hourBenefits:
            • Paid training
            • Work from homeSchedule:
              • 8 hour shift
              • Holidays
              • Weekend availabilityCOVID-19 considerations:This position is remote work from homeApplication Question(s):
                • Do you have a Windows PC running Windows 10 ? Do you have high speed internet with a wired ethernet connection?Education:
                  • High school or equivalent (Required)Work Location: Multiple Locations

Keywords: Dialog Direct, Shreveport , Customer Service Representative - Remote work at home, Sales , Belcher, Louisiana

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