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Sales Associate/Customer Service Team Member

Company: Max's Pawn Shop
Location: Shreveport
Posted on: November 23, 2021

Job Description:

We are looking for an enthusiastic, organized, responsible, eager to learn, polite person to come join our team! No prior experience needed.ResponsibilitiesActively seek out customers in storeAnswer customer questions and concernsAssist in displaying merchandiseAttach sale tags to products on the shop floorCreate or update customer profile records for each transactionCross-sell and encourage beneficial product add-onsEnsure high levels of customer satisfaction through excellent sales serviceHelp organize backstock and perform inventory countsInspire the customer to buy, celebrating the purchase, and creating a lasting positive impression of you, Max's and the purchaseKeep an eye open for shoplifters and scam credit cardsMaintain a clean and tidy work and retail spaceMaintain good housekeeping standardsOffer help and provide direct assistance to customersOrganize and replenish front stock and help merchandize storeProcess newly received shipmentsProcess POS (point of sale) purchases and exchangesQuote prices and discounts, as well as lay-a-way and loan terms, trade-ins, and warrantiesReport anything unusual, or any major incidents, to managementStock shelves with productsWelcome customers by offering a smile and greeting themRequirementsAbility to perform under pressure and address complaints in a timely mannerAbility to read, write and effectively communicate with customers, peers and managementAbility to work as part of a team and take initiative independent of direct supervisionAble to represent themselves in a professional mannerAble to take and follow directions from management staff and supervisoryAble to work overtime and in hours flexible to the business, including weekends and eveningsAttend company trainingAvailability to work flexible schedulesBasic functions on creating social media postsBasic math functions such as addition, subtraction, multiplication, and division; Ability to use a calculator and calculate percentages and ratiosBasic understanding of sales principles and customer service practicesBuild productive trust relationships with customersComfortable around firearmsComputer literateConfident yet humble personality, with a friendly and efficient manner of addressing complaints and dealing with minor customer problemsConstant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing laddersContinuous commitment to improving work efficiencyEnthusiastic, friendly and energetic with a genuine desire to provide outstanding serviceHearing abilities include one on one conversations and ability to understand safety statements from across the storeLearning Max's systems and procedures to enhance selling efficiencies and complete support dutiesOpen to and enthusiastic about the idea of a career which offers opportunities for promotions and room for advancementProduct knowledge and competenceProficient in verbal and written English languageProper telephone etiquetteRegular, dependable attendance and punctualityReliable transportation and child careSolid communication and interpersonal skillsStrong will and determination to reach the established sales goalsSuggest ways to improve sales (e.g. planning marketing activities, changing the store's design)Vision abilities include close vision, color vision, depth perception, and ability to adjust focusJob Type: Full-timeBenefits:401(k)401(k) matchingEmployee discountFlexible schedulePaid time offSchedule:10 hour shiftDay shiftHolidaysMonday to FridayOvertimeWeekend availabilitySupplemental Pay:Bonus payCOVID-19 considerations:We provide masks for all staff. We keep all surfaces sanitized between all customers and transactions.Ability to commute/relocate:Shreveport, LA 71104: Reliably commute or planning to relocate before starting work (Preferred)Education:High school or equivalent (Required)Experience:Customer Service: 1 year (Preferred)Work Location: Multiple Locations

Keywords: Max's Pawn Shop, Shreveport , Sales Associate/Customer Service Team Member, Sales , Shreveport, Louisiana

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