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Room reservations Agent

Company: Boyd Gaming, Inc.
Location: Shreveport
Posted on: January 13, 2022

Job Description:

* High school diploma or equivalent required.
* One year experience in a call center required with hotel industry experience preferred.
* Ability to communicate with guests and staff in English.
* Ability to utilize basic office/call center equipment not limited to: computer, headset and telephone.
* Must be able to work flexible shifts.
* Able to stand for long periods of time.
* Detail oriented and able to multitask.
* Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Provide guests with a friendly and efficient service by answering incoming calls for the purpose of selling and reserving hotel rooms in a high volume call center for multiple properties.

* Answer incoming customer calls.
* Cross sell room reservations across multiple properties.
* Access LMS, RMS, and CMS systems and be able to make informed decisions regarding comps, discounted and full rate rooms for hotel guests.
* Possess knowledge of rates, room types, room availability, hotel policies and procedures.
* Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
* Utilize computer systems to run and compile necessary related reports.
* Other duties as assigned by management.


Keywords: Boyd Gaming, Inc., Shreveport , Room reservations Agent, Sales , Shreveport, Louisiana

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