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Customer Service Representative

Company: Willis-Knighton Health System
Location: Shreveport
Posted on: November 22, 2022

Job Description:

Purpose of the position:

Assists laboratory staff in routine and non-routine activities pertaining to laboratory specimen preparation and reporting of results. Work will be highly self-directed and the person in this position may have responsibilities such as client/patient communications and problem solving related to compliance and specimen integrity.

Job Responsibilities:

Primary responsibilities include the following, but are not limited to:

* Data entry into the computer system manually or electronically, with no errors in a timely manner.
* Attend phone calls in a polite and efficient manner.
* Demonstrate the ability to perform patient admission into the computer system.


High School Diploma or Equivalent.

Must be able to meet department physical requirements.

Must be able to work in a noisy, chemical hazard and biohazard environment practicing good safety habits.

Must have good verbal and written Communication skills with customers and co-workers.

Must have the ability to reflect good judgement when determining what action to take when resolving problems.

Must be able to work well in a stressful environment, under pressure while maintaining production and quality standards.


Hours will be 2:00pm-7:00pm Tuesday-Friday at Willis Knighton Pierremont with a biweekly weekend rotation at Willis Knighton North 3:00pm-7:30pm. Additional hours may also be available.

Keywords: Willis-Knighton Health System, Shreveport , Customer Service Representative, Sales , Shreveport, Louisiana

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